Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Euginia Lungiswa Lulu Somerset

Euginia Lungiswa Lulu Somerset

Professional Customer Care Consultant
Johannesburg

Summary

As a bright and ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others whilst challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as to allow me the opportunity to learn as much as I possibly can. I would welcome the opportunity to tell you more about myself in person

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Customer Care Professional

Isuzu
Johannesburg
11.2022 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Receptionist / Service Consultant

BMW FOURWAYS
01.2020 - Current
  • Receive all incoming calls and direct to relevant departments/people and take messages
  • Deal with queries more especially in the service department, take booking calls help drivers with collection of customers
  • Load customers on Autohub using CIA Motorplan
  • Send out reports every day to the CRM from the sales department using Focus pro and Autohub
  • Receive and send out traffic fines for whoever responsible ensuring that they pay
  • Order parking and access cards for staff members
  • Send customers birthday messages.

Customer Care Consultant

Digicars and Olgars Auto
Sandton
02.2020 - 08.2020
  • NB: due to the Covid 19 Pandemic, my contract had to be terminated
  • Responsibilities
  • Help sales executives when customer takes delivery by making sure the car is ready, gifts are ordered and the Customer Protection
  • Act contract is prepared and explained thoroughly to the customer
  • Help the sales team with leads by calling customers and allocating
  • Weekly vehicle conditions check on all the cars in the showroom, make sure service, test drives and road worthy is done etc
  • Submit blue files for license and registration
  • Do follow up calls to check in on our customers
  • Make sure that I update customers regarding progress of plates and registration
  • Do weekly fuel recon and issue out fuel slips

Receptionist and Service Administration JSN BMW Clerk

01.2018 - 01.2019
  • Greeted and proactively assisted and customers in a timely manner
  • Assist at switchboard when busy and on weekends
  • Allocate job cards to service advisors and technicians
  • Assist Service Advisors with customers and general Administration
  • Answer service booking calls and punch process on the system (Kerrige)

Customer Relationships Consultant

Autobahn BMW
01.2016 - 01.2018
  • Allocate leads to sales executives every day and make sure they action and give feedback
  • Welcome new customers to the dealership and do data validation so that information on the system is correct before taking delivery of new vehicle
  • Receive service/repair phone calls and schedule appointments
  • Assist customers with motor plan extension quotes
  • Send follow up emails and/ make phone calls after every service/ repairs have been completed (check if customers are satisfied with the work done on their vehicles)
  • Check vehicle stock on the system and liaise with the Stock controller if there might be any issues.

Education

Matric (Grade 12) - undefined

Mmabatho High School
01.2002 - 04.2007

Diploma - Media

Skills

First Call resolution

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Timeline

Customer Care Professional

Isuzu
11.2022 - Current

Customer Care Consultant

Digicars and Olgars Auto
02.2020 - 08.2020

Receptionist / Service Consultant

BMW FOURWAYS
01.2020 - Current

Receptionist and Service Administration JSN BMW Clerk

01.2018 - 01.2019

Customer Relationships Consultant

Autobahn BMW
01.2016 - 01.2018

Matric (Grade 12) - undefined

Mmabatho High School
01.2002 - 04.2007

Diploma - Media

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Euginia Lungiswa Lulu SomersetProfessional Customer Care Consultant