Eugenia Munene Shibisi
Information Technology
Pretoria
Summary
Dynamic procurement and IT professional with over 16 years of experience in IT support, procurement management, and customer service. Expertise in leading procurement operations, managing supplier relationships, negotiating favorable contracts, and streamlining supply chain processes. Strong analytical skills focused on cost-effective purchasing, stock optimization, and operational efficiency. Proven ability to supervise teams, implement process improvements, and deliver exceptional service outcomes that drive organizational success.
Overview
19
19
years of professional experience
8014
8014
years of post-secondary education
4
4
Languages
Work History
Procurement Supervisor
Introstat
Sandton
10.2013 - 12.2024
- Supervisor over the procurement division
- Warrantee control & contracts renewals
- Hardware and software purchasing
- Placing of orders with various suppliers for the Maintenance Division
- Maintain stock levels, ensure that fast moving products are always available
- Monitor stock movements in order to identify products that are becoming obsolete
- Negotiating best prices with suppliers & schedule regular meetings with suppliers
- Assist with stock takes and investigating variances
- Following up on back orders with suppliers and confirming ETA's
- Assisting with queries on new products, pricing and availability requests
- Collaborate with technicians
- Backorder reporting and alternative vendor sourcing
- Notifying suppliers of faulty stock and arranging returns, ensuring returns to suppliers are processed
- Back-order sourcing of parts and updating pricelists
- Issuing and tracking of parts on Service Requests
- Ensure that new codes are created and maintained on the system and that pricing is always accurate
- Manage Suppliers and review their level of service and product quality on a regular basis
- Weekly Stock Analysis Reports & Slow-Moving stock reports
- Maintain the Maintenance Division warehouse stock holdings
- Reason for leaving: She is seeking personal, financial and career challenges and growth
Service Desk Agent (First Line Support)
Accenture
Johannesburg
12.2012 - 09.2013
- Company Overview: Outsourced to Edcon in Ormonde
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and email
- Offering advice to end users and customers on all areas of ICT, how to troubleshoot and ensuring Trust standards are met
- Maintaining SLA's by ensuring jobs are completed in time
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables
- Ensuring that vendor return SLA's are adhered to
- Ensure a high level of customer satisfaction and increased productivity
- Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Outsourced to Edcon in Ormonde
- Reason for leaving: Fixed term contract; she secured a permanent position
Service Manager
Eurobyte Technology
09.2009 - 11.2012
- Company Overview: ICT
- Ensuring that faulty units are repaired, replaced or credited and that the job has been closed
- Filing records of all transactions and ensuring that the database is always up to date
- Returning stock to local & international suppliers for warranty repairs
- Keeping faulty warehouse value at a targeted value
- Maintain relationships with clients during warranty claim resolution and provide correspondence and communication for warranty updates
- Attends formal warranty reviews to ensure service input
- Carries other duties and responsibilities as assigned or required
- ICT
- Reason for leaving: Retrenched as the company was under financial constraints
PC Technician and Warranty Controller
Incredible Connection
02.2006 - 08.2009
Junior IT Technician
Bytes Technology Group
08.2005 - 08.2006
- Company Overview: Midrand
- Placed under secondment under learnership at Incredible Connection
- Midrand
Education
NATIONAL CERTIFICATE IN INFORMATION TECHNOLOGY: SYSTEM SUPPORT - NQF LEVEL 5
BYTES TECHNOLOGY GROUP
DIPLOMA IN IT NETWORKING -
COLLEGE CAMPUS
CERTIFICATE IN PC ENGINEERING -
COLLEGE CAMPUS
Matric -
Laudium Secondary
Pretoria12.2001
Certificate - Effective Practices For Sourcing,Purchasing &Procu
Alison
04-2025
Skills
Procurement
Warrantee Control
Contract Renewals
Hardware/Software Purchasing
Supplier Orders
Stock Management
Price Negotiation
Stock Takes
Backorder Follow-ups
Vendor Sourcing
Faulty Stock Returns
Service Request Tracking
Code Creation & Maintenance
Supplier Management
Stock Analysis
Communication
Interpersonal
Relationship Building
Organisation
Planning Skills
Work to Tight Deadlines/SLA's
Team Collaboration
Advanced Excel
Contract management
Decision-making
Wave picking
Competitive shopping
Highly motivated
Strong work ethic
Hardworking
Self-disciplined
References
- Malvin Govender
- Manager @ Introstat
- 072136 0081
Crarmen Gaskell
0824639036
Personal Information
- Date of birth: 07/26/83
- Known as: Munene
- Bee Status: African Female
- Relocation : Open
- Transport: Own Vehicle
Timeline
Procurement Supervisor
Introstat
10.2013 - 12.2024
Service Desk Agent (First Line Support)
Accenture
12.2012 - 09.2013
Service Manager
Eurobyte Technology
09.2009 - 11.2012
PC Technician and Warranty Controller
Incredible Connection
02.2006 - 08.2009
Junior IT Technician
Bytes Technology Group
08.2005 - 08.2006
NATIONAL CERTIFICATE IN INFORMATION TECHNOLOGY: SYSTEM SUPPORT - NQF LEVEL 5
BYTES TECHNOLOGY GROUP
DIPLOMA IN IT NETWORKING -
COLLEGE CAMPUS
CERTIFICATE IN PC ENGINEERING -
COLLEGE CAMPUS
Matric -
Laudium Secondary
Certificate - Effective Practices For Sourcing,Purchasing &Procu
Alison
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