Eugene Morne Ungerer
Regional Manager
Klerksdorp
Summary
Proven leader in operational excellence and business growth, with a notable tenure at Dis-Chem Pharmacies. Expert in strategic planning and staff development, driving market share increases and profitability. Skilled in sales and marketing strategies, fostering a culture of continuous improvement and achievement. Achieved significant cost savings and sales targets through innovative leadership and team empowerment.
Overview
11
11
years of professional experience
10
10
Certifications
Work History
Regional Manager
Dis-Chem Pharmacies
Klerksdorp
01.2021 - Current
- Develop and execute successful business plans that results in improved market share and profitability within the region.
- Boost brand growth by devising strategic network and marketing tactics.
- Collaborate with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Expanding regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Implementing cost-cutting measures across the region that leads to significant savings without compromising service quality or employee satisfaction.
- Forecasting sales and establish processes to achieve sales objectives and related metrics.
- Boosting regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Mentor and develop high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Supervise staff to optimize brand expansion initiatives and productivity.
- Promoting a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Developing sales strategy based on research of consumer buying trends and market conditions.
- Optimizing inventory management systems to reduce stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Grow market share by building strong vendor network and customer-oriented retail store and services.
- Introduce cost-saving initiatives to reduce losses and increase profit margin.
- Achieving retail market share goals by developing and executing dealer event-oriented marketing promotions.
- Building positive and productive relationships with store and field leadership.
- Modeling best practices for sales and customer service.
- Exceeding sales targets with well-developed sales strategy and empowering team coaching.
- Generating financial and operational reports to assist management with business strategy.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Operational Manager
Staalbeer PTY LTD
04.2019 - 12.2020
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Improved team productivity through effective communication, training, and performance evaluations.
- Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant Store Manager
Dis-Chem Pharmacies
12.2015 - 04.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Admin Manager
Dis-Chem Pharmacies
11.2014 - 11.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Consultant
Dis-Chem Pharmacies
10.2013 - 11.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Education
Certificate of Higher Education - Finance For Non-Financial Managers
Emory University
Coursera Online 04.2001 -
Certificate of Higher Education - Forecasting, Budgeting, Evaluation And Ethics
West Virginia University
Coursera Online 04.2001 -
Certificate of Higher Education - Sales in High Performance Teams
Hubspot Academy
Online 04.2001 -
Certificate of Higher Education - High Stakes Leadership
University of Michigan
Coursera Online 04.2001 -
Certificate of Higher Eudcation - Accounting
Centurion Academy
Klerksdorp 04.2001 -
Certificate of Higher Education - Structural Draughtsman
Training Institute of Draughtsmen
Klerksdorp 04.2001 -
Skills
Sales and marketing strategies
Operational management
Business development and planning
Performance Management
Sales Planning
Order Management
Goals and performance
Staff Training and Development
Strategic Planning
Staff Supervision
Operations Management
Sales Development
Languages
English
Advanced (C1)
Afrikaans
Bilingual or Proficient (C2)
Certification
High Stakes Leadership
Timeline
Finance for Non-Financial Managers
03-2023
Forecasting, Budgeting, Territories, Evaluation and Legal/Ethics Issues
01-2023
Sales Training - Techniques for a Human Centric sales process
10-2022
Sales Training - Sales team management
10-2022
Sales Training for high performance team
10-2022
Sales Training - Inbound Business strategy
09-2022
Inbound Sales Certificate
08-2022
High Stakes Leadership
07-2022
Regional Manager
Dis-Chem Pharmacies
01.2021 - Current
Operational Manager
Staalbeer PTY LTD
04.2019 - 12.2020
Assistant Store Manager
Dis-Chem Pharmacies
12.2015 - 04.2019
Sage Pastel Accounting - Partner V14 - Intermediate
11-2015
Admin Manager
Dis-Chem Pharmacies
11.2014 - 11.2015
Tekla Structures - Structural draughtsman and detailer
11-2014
Sales Consultant
Dis-Chem Pharmacies
10.2013 - 11.2014
Certificate of Higher Education - Finance For Non-Financial Managers
Emory University
04.2001 -
Certificate of Higher Education - Forecasting, Budgeting, Evaluation And Ethics
West Virginia University
04.2001 -
Certificate of Higher Education - Sales in High Performance Teams
Hubspot Academy
04.2001 -
Certificate of Higher Education - High Stakes Leadership
University of Michigan
04.2001 -
Certificate of Higher Eudcation - Accounting
Centurion Academy
04.2001 -
Certificate of Higher Education - Structural Draughtsman
Training Institute of Draughtsmen
04.2001 -
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