Summary
Overview
Work History
Education
Skills
Software
Reference
Timeline
Generic

Eugene Skalkie

.
Johannesburg

Summary

I have proven track record in enhancing customer satisfaction and streamlining processes, as demonstrated at all the roles I undertaken in my life. Skilled in equipment operation and adept at relationship building, I excel in fast-paced environments, consistently delivering results by leveraging time management and problem-solving skills to exceed employer expectations. I am organized and dependable at managing multiple tasks with a positive attitude. have the willingness to take on added responsibilities to meet mine and team goals.

Overview

12
12
years of professional experience

Work History

Driver

Incredible Tours
05.2022 - Current
  • Follow all relevant traffic laws and safety regulations.
  • Clean and maintain vehicle and assess vehicle for damage after each shift.
  • Achieve safe driving records by consistently following traffic rules and regulations.
  • Follow proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Consistently communicate with the guest and the admin team to ensure that I provide the best customer service.

Sales Consultant

Platinum Life
01.2021 - 12.2021
  • Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
  • Demonstrated resilience and persistence in overcoming challenges, maintaining a positive attitude and unwavering commitment to achieving sales targets.
  • Strengthened customer relationships through consistent follow-ups and attentive listening skills.
  • Handled objections professionally during calls while remaining focused on identifying win-win solutions for both parties.
  • Recorded and updated customer information in online systems.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Called prospective customers in designated market area to qualify leads.
  • Developed extensive knowledge of products and services to better assist customers.

Returns Clerk

Makro
02.2012 - 03.2013
  • Maintained company processing standards .
  • Documented returned product details on SAP and OPERA Mini inventory tracking system.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Increased productivity through streamlined processes and system efficiency.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Enhanced customer satisfaction by promptly processing returns and issuing refunds or exchanges.
  • Minimized errors in return transactions by meticulously reviewing receipts and verifying product conditions on SAP.
  • Improved documentation accuracy by carefully recording details of returned items in the database for future reference and analysis.
  • Provided documentation and calculations to support inventory distribution decisions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Capture expired stock and damaged goods using SAP.
  • Ensuring Invoices are captured correctly and timeously.

Education

High School Diploma -

Altmont Technical High School
04.2001 -

Skills

Time Management

Software

Microsoft Office, SAP, OPERA Mini, Email etiquette

Reference

Company Name  : Makro  (Strubens Valley)

Contact Person   : Amanda 

Position               : Perishables Manager
TEL NO               : 011 671 8400 


Company Name  : Platinum Life

Contact Person   : Naomi Grace

Position               : Team Leader
TEL NO               : (079 475 9148) /0860 542 542


Company Name  : Dawn Cargo

Contact Person   : Mduduzi Kunene

Position               : Dispatch Supervisor
TEL NO               : 011 323 0000



Timeline

Driver

Incredible Tours
05.2022 - Current

Sales Consultant

Platinum Life
01.2021 - 12.2021

Returns Clerk

Makro
02.2012 - 03.2013

High School Diploma -

Altmont Technical High School
04.2001 -

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Eugene Skalkie.