Eugene Sandow
Patient Administration Manager
Pretoria
Summary
Healthcare Administration Professional experienced in enhancing operational efficiency and improving patient experience. Managed multidisciplinary administrative teams and optimized patient administration processes through effective leadership and problem-solving abilities. Committed to delivering patient-centered service while ensuring compliance with healthcare policies in high-pressure environments.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Patient Administration Manager
Mediclinic Denmar Mental Health Services
09.2025 - Current
- Lead and manage all patient administration functions.
- Provide leadership to administrative and support teams.
- Ensure efficient patient admissions and discharge processes.
- Develop and implement operational improvements.
- Coordinate with clinical, financial, and operational departments.
- Drive patient satisfaction and service excellence initiatives.
- Manage staff recruitment, onboarding, training, and performance reviews.
- Address escalated patient and stakeholder concerns.
- Support hospital management in achieving strategic objectives.
- Monitor key performance indicators and departmental targets.
- Ensure optimal staffing levels and workflow management
Reception Supervisor
Mediclinic Southern Africa (Kloof Hospital)
05.2020 - 08.2025
- Lead and manage a team of hospital administrators and scheduling staff, providing ongoing guidance, training, and performance evaluations.
- Foster a collaborative, positive work environment, encouraging teamwork and effective communication across departments.
- Collaborate with hospital administrators to implement improvements in patient check-in/check-out processes, optimizing efficiency and reducing wait times.
- Develop and execute strategies to handle high patient volumes while ensuring quality service and patient satisfaction.
- Ensure a welcoming environment for patients, visitors, and staff, promptly addressing any concerns or complaints.
- Implement and maintain efficient scheduling systems to maximize admission slots, minimize conflicts, and improve operational workflows.
- Oversee the secure management of patient records, ensuring compliance with privacy regulations.
- Facilitate effective communication between front desk staff, medical personnel, and other departments to streamline hospital operations.
- Conduct regular audits of front desk operations to ensure adherence to hospital policies and protocols.
- Lead quality improvement initiatives to enhance service delivery, patient experience, and operational efficiency.
- Utilize expertise in ICD-10 and CPT coding to support accurate billing, claims processing, and compliance with healthcare regulations
- Implemented scheduling protocols, improving appointment management and reducing patient wait times.
Accounts Clerk
Gauteng Urology Incorporated
07.2017 - 04.2022
- Processed all debtor invoices, ensuring compliance with company policies and accurate general ledger coding.
- Ensured timely and accurate processing of invoices and supported month-end reporting.
- Allocated incoming payments based on debtor remittances and maintained accurate debtor account records.
- Generated and distributed monthly statements and applied interest charges in line with credit terms.
- Conducted debt recovery processes, including issuing final notices in accordance with company policy.
- Prepared 90+ day aging reports to support cash flow analysis and risk management.
- Reviewed creditor batches for accurate general ledger coding and data entry.
- Ensured financial system data integrity, supporting reliable decision-making.
- Contributed to the development and monitoring of procedures and KPIs.
- Participated in internal audits and risk assessments to ensure strong financial control
Bed Booking & Theatre Scheduling Clerk
Pretoria Urology Hospital
05.2012 - 06.2017
- Obtained detailed theatre case information from doctors’ rooms and relevant stakeholders to ensure accurate scheduling.
- Collected theatre case information from doctors and stakeholders, ensuring accurate scheduling.
- Accurately loaded all pre-booked and scheduled theatre cases onto the system and theatre lists.
- Reserved and allocated theatre slates for after-hours and emergency cases, ensuring prompt response to urgent needs.
- Conveyed special requirements and case details to all relevant parties, facilitating smooth operations.
- Allocated scheduled theatre cases to appropriate wards and departments, ensuring seamless coordination.
- Updated relevant parties on add-on cases post initial theatre list distribution, maintaining current schedules.
Education
NQF 4 Human Resources Management and Practices Support - Fundamental Communication part 1, Fundamental Communication part 2, Fundamental numeracy, Law of criminal evidence and procedure, The business environment-Introduction to HR Management
Academy of York College
Pretoria01-2016
Grade 12 - English, Afrikaans, South African Criminal Law, Law of criminal evidence and procedure, Mercantile Law, Institute Law
Capitoll Hill College
Pretoria01-2011
Skills
Patient administration
Patient scheduling
Compliance management
Operational improvements
Mediclinic software
Vericlaim software
Impilo software
Medi-mass software
Microsoft office 365
Accomplishments
- Improved patient intake, registration, and admission workflows, reducing patient wait times and increasing overall departmental efficiency in a high-volume hospital environment.
- Supervised and coordinated a multidisciplinary administrative team (reception, accounts control, case management, confirmations, and filing/scanning), ensuring consistent service delivery and operational compliance.
- Enhanced accuracy of patient records and billing processes, reducing administrative errors and improving revenue cycle performance.
- Strengthened patient billing, credit control, and account follow-up processes, supporting improved financial recovery and reduced outstanding balances.
- Implemented improved internal communication channels between reception, clinical departments, and finance teams, resulting in smoother patient flow and reduced service delays.
- Consistently ensured compliance with hospital policies, audit requirements, and patient data management standards.
- Supported hospital leadership in managing high patient volumes, including emergency admissions, while maintaining service quality and staff performance.
- Contributed to improved patient satisfaction scores through better coordination of admissions, discharges, and customer service delivery.
- Reduced operational inefficiencies by identifying workflow bottlenecks and implementing practical administrative process improvements.
- Provided leadership support in managing staff performance, absenteeism, and scheduling to maintain optimal staffing levels.
Certification
Human Resources
Timeline
Patient Administration Manager
Mediclinic Denmar Mental Health Services
09.2025 - Current
Reception Supervisor
Mediclinic Southern Africa (Kloof Hospital)
05.2020 - 08.2025
Accounts Clerk
Gauteng Urology Incorporated
07.2017 - 04.2022
Human Resources
11-2016
Bed Booking & Theatre Scheduling Clerk
Pretoria Urology Hospital
05.2012 - 06.2017
Grade 12 - English, Afrikaans, South African Criminal Law, Law of criminal evidence and procedure, Mercantile Law, Institute Law
Capitoll Hill College
NQF 4 Human Resources Management and Practices Support - Fundamental Communication part 1, Fundamental Communication part 2, Fundamental numeracy, Law of criminal evidence and procedure, The business environment-Introduction to HR Management
Academy of York College