Eugene Pike

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Engaging with stakeholders such as SAPS, the Neighborhood Watch, and the community through active participation in CPF and Neighborhood Watch meetings.
• Participation in Business Buzz Networking Group

Contribute to discussions that promote mutual support, referrals, .

• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

and sustainable partnerships

• Built long-lasting client relationships through excellent customer service and consistent followups.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Conducted market research to identify new business opportunities and stay ahead of industry trends.
• Improved brand visibility with well-executed promotional campaigns and engaging social media content.
• Managed sales promotions and marketing strategies on major social media sites.
• Prepared sales presentations for clients showing success and credibility of products.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Meet with client (Installers) on company data base, assist with equipment quotations, site visits for equipment layout and client's product quarries, Adding new clients to data base and monthly and weekly out of town visits
• Security Alarms, CCTV Systems, CCTV Analytics, Access Control, Gate Automation
• Responded to telephone and in-person requests for information.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Followed up with existing customers to provide additional support and address concerns.
• Stayed knowledgeable on latest CCTV, Alarm , Fire System and Access Control innovations and technological advancements through continuous training.
• Maximized customer retention by resolving issues quickly.
• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

• New sales and contracts, follow-up on leads, cold canvass for new leads, customer liaison, quotations, follow-up on installations, follow up on client satisfaction.
• Security Alarms, CCTV Systems, CCTV Analytics, Access Control, Gate Automation

• New sales and contracts, follow-up on leads, cold canvass for new leads, customer liaison, quotations, follow-up on installations, follow up on client satisfaction.
• CCTV Systems and Monitoring, Alarm Systems and Monitoring
• Excellent communication skills, both verbal and written.

• New and turn sales, follow-up on leads, customer liaison, quotations, follow-ups on installations, follow up on client, handover systems to clients and client satisfaction
• AI Solutions, CCTV Systems and Monitoring, Alarm Systems and Monitoring
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Negotiated prices, terms of sales and service agreements.
• Informed customers of promotions to increase sales productivity and volume.
• Met existing customers to review current services and expand sales opportunities.

• New and turn sales, follow-up on leads, customer liaison, quotations, follow-ups on installations, follow up on client, handover systems to clients and client satisfaction
• AI Solutions, CCTV Systems and Monitoring, Alarm Systems and Monitoring

• New and turn sales, follow-up on leads, customer liaison, quotations, follow-ups on installations, follow up on client, handover systems to clients and client satisfaction
• AI Solutions, CCTV Systems and Monitoring, Alarm Systems and Monitoring

• Meet with client (Installers) on company data base, assist with equipment quotations, site visits for equipment layout and client's product quarries, Adding new clients to data base and monthly and weekly out of town visits (Cradock, Graaff-Reinet, Knysna, George, Plettenberg Bay, Humansdorp and Jefferey's Bay)
• Security Alarms, CCTV Systems, CCTV Avlytics, Access Control, Gate Automation

• Responsible for Shift Change and running of team on shift, signing firearms in and out to response officers, Inspection of response vehicles and sorting out problems with vehicles, manage response vehicles maintenance and services, assisting response offices and clients on break-ins, robbery scenes and medicals, investigate break-ins
• Co-ordinating Shift, Responding to Break-ins, Responding to Medical, and Armed Robberies
• Maintained a safe and secure work environment through regular safety checks and adherence to protocols.
• Mentored and trained new staff members for seamless integration into the team.
• Demonstrated strong leadership skills in managing diverse teams of employees across various departments functions.
• Collaborated with other Shift Commanders to develop best practices for optimal shift management.
• Completed detailed incident reports when required, contributing to a comprehensive organizational record system.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Search vehicle and people entering National Key Point for Firearms and Explosives, escorting visitors on site to meeting points, patrol key point checking fuel and gas tanks for leaks and explosives, checking and searching vehicle for weapons and explosives. Office duty signing vehicles and visitors in
• National Key point Access control, Search of vehicles and people, patrol site