EUGENE MOLOGADI MALELE
Digital platform Engineering, Business Analyst and Administration
Johannesburg,GP
Summary
Motivated and results-driven professional with experience in Call Center operations, Administration, and Digital Platform Engineering. Skilled in customer service, Sales,digital tools, cloud computing, software developer and problem-solving, with a strong focus on efficiency and accuracy. I bring adaptability, attention to detail, and a commitment to delivering high-quality support. My goal is to contribute to operational excellence and drive positive outcomes in any role I undertake.
Overview
3
3
years of professional experience
Work History
Administrator/Receptionist
HOUSS The campus student accommodation
Johannesburg
11.2022 - 05.2023
- Managed the front desk by greeting visitors and professionally handling incoming calls.
- Organized meetings, scheduled appointments, and coordinated travel arrangements.
- Maintained office supplies, managed correspondence, and supported smooth daily operations.
- Handled data entry, record-keeping, and document filing to ensure easy accessibility.
- Delivered excellent customer service by assisting clients with inquiries and resolving concerns.
- Processed invoices, managed petty cash, and supported accurate financial administration.
- Communicated effectively with internal departments and external stakeholders to facilitate business functions.
- Proficient in MDA and Pastel Payroll systems for administrative and payroll functions.
Call Center Agent
Gauteng office of the premier
Johannesburg
06.2023 - 05.2024
- Handled high volumes of inbound and outbound calls, assisting customers with inquiries, complaints, and support needs.
- Delivered excellent customer service by resolving concerns and ensuring customer satisfaction.
- Troubleshot issues and provided appropriate solutions or escalated complex cases when required.
- Promoted products and services, identifying upselling and cross-selling opportunities.
- Maintained accurate customer records and updated information in internal systems.
- Met performance targets related to call handling time, quality assurance, and sales.
- Followed company scripts, compliance policies, and confidentiality standards.
- Routed calls to appropriate supervisors or departments when necessary.
- Maintained compliance with FAIS and FICA regulations.
- Updated CRM with accurate client records, notes, and follow up dates.
- Sold a variety of insurance policies including funeral life, and hospital plans.
Digital Platform Engineering
Mindworx Consulting
Rosebank
09.2024 - 08.2025
- Designed, developed, and maintained scalable, secure, and efficient digital platforms.
- Integrated APIs, services, and third-party tools to enhance functionality and user experience.
- Managed cloud environments to ensure high platform performance, reliability, and scalability.
- Implemented automation for streamlined deployment, monitoring, and performance optimization.
- Collaborated with cross-functional teams to align digital solutions with business goals and user needs.
- Ensured platform security, data privacy, and adherence to regulatory compliance.
- Troubleshot and resolved technical issues affecting platform performance and integrations.
- Researched emerging technologies to drive continuous improvement and innovation.
Education
Diploma - Financial/Credit Management
Ekurhuleni East College
01.2020
Certificates - Business Analysis
Netcampus
01.2025
Skills
- Customer Service Excellence
- Administrative Support
- Digital Engineering
- UI/UX Design
- Cloud Computing
- Software Development
- Digital Tools & Systems
- CRM & Telephony Tools
- Insurance Sales Expertise
- Team Collaboration
- Ms offices
- CRM Systems
- Data capture
- Sales
- Data Analysis
- Financial accounting
- Pastel Payroll
Languages
English
Xitsonga
Sepedi
Personal Information
Gender: Female
Timeline
Digital Platform Engineering
Mindworx Consulting
09.2024 - 08.2025
Call Center Agent
Gauteng office of the premier
06.2023 - 05.2024
Administrator/Receptionist
HOUSS The campus student accommodation
11.2022 - 05.2023
Diploma - Financial/Credit Management
Ekurhuleni East College
Certificates - Business Analysis
Netcampus