Carmelita Simpson

*Ensuring that all clients are given correct information on questions or sent to the correct person to be assisted ,general administration work.

*Ensuring that all assessors and insured clients are welcomed and given correct information on questions or sent to the correct person to be assisted .

*Answer branch calls

*Courier/ Post making sure that all packages received are handed over to the correct staff member and that all documents etc to be mailed to other branches are done correctly and that Sharepoint is kept up to date on all sent items for return references.

*Assist with parts to removed and potential buyback, on system is directly with the client.

* No key , spare keys and manuals received from Head office.

*Effectively manage Head office, other branches or customer queries.

*Delivered vehicles and upliftments follow up on 48hrs outstanding stock in on access.

*Manage the daily responsiblility for stock and contract amendments including filing

*Update on access system for branch stock take.

• Handled incoming phone calls and answered questions from callers.
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Answered over calls each day on multi-line telephone systems, supporting communication needs of staff members.
• Documented all contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
• Computer skills ( outlook, word and excel, handling copier and scanner.
• Help clients with online auction, bidding and registration .
• Processing refunds to existing clients.
• Follow up on all unpaid invoices and complete the cancellation process where requested.
• Process Consignment stocked vehicles

• Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
• Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
• Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
• Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
• Developed strong relationships with vendors to secure competitive rates and exclusive deals for clients.
• Cultivated strong rapport with repeat clientele through consistent communication before and after travels.
• Contributed to increased sales by upselling additional travel services such as insurance, excursions, or upgraded accommodations where appropriate.
• Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
• Streamlined booking processes for improved efficiency and reduced wait times for clients.
• Assisted in organizing promotional events and marketing initiatives to increase agency visibility and attract new clientele.
• Maintained accurate records of client transactions and correspondence within company database systems.
• Delivered exceptional customer service with prompt responses to inquiries while maintaining professional demeanor throughout interactions.

• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
• Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
• Assisted in emergency situations as required while adhering strictly to safety protocols.
• Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Streamlined check-in and check-out processes for increased efficiency and guest convenience.
• Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
• Streamlined reservation handling, significantly reducing wait times for guests.
• Handled emergency situations with composure, ensuring guest safety and minimal disruption.
• Implemented guest feedback system to gather insights for service improvements.
• Managed check-in and check-out processes, ensuring smooth experience for guests.
• Facilitated loyalty program that incentivized repeat visits and positive reviews.
• Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
• Contributed to increase in repeat business by developing strong relationships with guests.
• Assisted in planning and executing events at hotel, leading to memorable experiences for attendees.
• Handled customer complaints to satisfy and retain guests.
• Responded to guest inquiries to maximize guest satisfaction.
• Assisted with luggage handling, valet services and concierge services.
• Created welcoming and comfortable environment for guests.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Trained new employees and delegated daily tasks and responsibilities.
• Oversaw loading and unloading of packages in warehouse.

• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
• Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
• Assisted in emergency situations as required while adhering strictly to safety protocols.
• Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
• Streamlined check-in and check-out processes for increased efficiency and guest convenience.
• Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
• Enhanced security measures, ensuring safe environment for guests and staff.
• Facilitated loyalty program that incentivized repeat visit
• Contributed to increase in repeat business by developing strong relationships with guest