Ettienne Le Roux

• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Developed and maintained courteous and effective working relationships.

• Bill of Quantity planning per project, Solar system layout and requirement estimates, Client liaison, project progress reporting, change request fulfillment, Supplier liaison
• Established team priorities, maintained schedules and monitored performance.
• Established strong relationships with stakeholders, ensuring clear communication of expectations and deliverables.
• Interacted with customers by phone, email, or in-person to provide information.

• MS Project (2010) at Damelin Centurion campus (2013), Fundamentals of Sales & Marketing at Damelin Centurion campus, MS Project (2010) at Damelin Menlyn campus part-time, MS Project (2010) at Damelin Boksburg campus, Project Management Fundamentals (2013), Lecture MS Project (2010) at Damelin Boksburg campus (2012, 2013)
• Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
• Created and designed quizzes, tests and projects to assess student knowledge.

• General office and client management, Adhering to statutory compliance, Current capital cycle management, Development and execution of presentations and demonstrations for prospective clients, Budget and cost control, Establishing, maintaining, and ensuring good business relationships with all assigned Clients and stakeholders in allocated region, Training and establishment of sales-agents, Training process design and implementation, Agent performance evaluation
• Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume by 70 %.
• Conducted training sessions to educate clients on product use and to increase profitability.

• General office and client management, Current capital cycle management (Stock control; Debtor management, Cash forecasting and Supplier/Creditor management), Establish and maintain client base.
• Executed on average seven outbound sales calls per day to connect with cold and warm leads and promote special offers.

• Development of analysis models for traffic, toll Revenue e-tag data analysis and client liaison function, Development of automated banking system to interlink with toll collection revenue systems, Cash management and reconciliation, Bank liaison and administration.
• Improved department efficiency by streamlining and implementing policies and processes.
• Devised and implemented processes and procedures to streamline reconciliations.

Call-centre agent. Technical Support various IT Functions. Adhere to service warranty requirements.

• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
• Managed high-pressure situations with professionalism and empathy, leading to increased client trust and loyalty.
• Attended an average of 40 incoming calls per day from customers.
• Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
• Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.

• Sales, invoicing and deliveries of automotive parts.
• Sourcing of specialist products. Deliveries. Payment collection.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Performed basic clerical duties, set up meetings and assisted with budgeting reports..

• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Frequently inspected production area to verify proper equipment operation.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Helped meet changing demands by recommending improvements to business systems or procedures.

Sale and delivery of professional haircare products to professional end-users covering multiple provinces. Stock control and recover outstanding payments.

• Developed strong relationships with clients, leading to increased trust and repeat business. Client base was extended to 148 clients.
• Improved overall client satisfaction by efficiently addressing and resolving field-related issues.

• Completed rigorous readings as directed to support unit learning goals.