Ethlane Steyn
Secretary
Langebaan,WC
Summary
Adept at claims processing and policy knowledge, I significantly enhanced departmental productivity at Origin Financial. My proficiency in Microsoft Office, coupled with exceptional attention to detail, facilitated seamless data management. Renowned for reliability and effective communication, I fostered teamwork, driving continuous improvement and elevating customer service standards.
Overview
22
22
years of professional experience
Work History
Junior Claims Handler
Origin Financial
07.2023 - Current
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Participated in regular team meetings to discuss ongoing cases, share insights, and develop strategies for improved claim handling.
- Communicated effectively with clients throughout the entire claims process, ensuring transparency and understanding at each stage.
- Enhanced customer satisfaction by promptly addressing inquiries and providing thorough explanations of claim decisions.
- Analyzed policy coverage details to accurately determine claim eligibility based on specific criteria provided by insurers.
- Participated in continuing education programs to stay current on industry trends and further develop skills as a Claims Handler.
- Adhered to regulatory requirements during the entire claims process, reducing potential liability risks for the organization.
- Increased departmental productivity through proper delegation of tasks and consistent monitoring of workflow progress.
- Reported to management on customer problems, field conditions, safety issues, and policy problems.
- Followed up with customers on unresolved issues.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Processed and recorded new policies and claims.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
Commercial Typist
Phatshoane Henney Attorneys
10.2016 - 06.2023
- Reduced errors in typed materials with thorough proofreading skills and attention to detail.
- Increased typing accuracy by implementing proofreading and editing techniques.
- Completed complex typing assignments on time demonstrating adaptability in various subject matters.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
- Organized and maintained precise confidential personnel files.
- Assisted in creating company newsletters, contributing to a positive work environment and fostering employee engagement.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Increased overall office efficiency with proficient typing skills in various software programs.
- Improved department workflow through consistent completion of assigned tasks within given deadlines.
- Collaborated with team members to complete projects on time, ensuring high-quality work.
- Maintained professionalism when handling confidential information as per company policies.
- Delivered accurate correspondence to clients, helping maintain strong business relationships.
- Provided support during peak periods while maintaining high-quality output under pressure.
- Facilitated smooth office operations by creating well-organized filing systems for paper and digital records.
- Consistently met deadlines for typed reports, contributing to a productive work environment.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
Legal Secretary
Symington and De Kok Attorneys
02.2014 - 09.2016
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Scheduled all appointments, appearances and briefings.
- Organized files for court proceedings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Answered and directed calls using multi-line switchboard.
- Transcribed legal documents and phone conversations.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Developed strong relationships with court personnel to ensure smooth filing processes and adherence to regulations.
- Contributed to positive client experiences by offering attentive support during consultations with attorneys.
- Maintained strict confidentiality of all client and firm information, reinforcing firm's commitment to client privacy.
- Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances.
- Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
- Increased office productivity with introduction of automated transcription software, speeding up documentation process.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Created and printed legal documents for attorneys to review.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Prepared and processed invoices for attorney billing.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Assisted with preparation of trial materials and documents.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Generated documents and presentations using large repertoire of software programs.
Litigation Typist
Van De Wall Attorneys
12.2013 - 01.2014
- Reduced errors in typed materials with thorough proofreading skills and attention to detail.
- Increased typing accuracy by implementing proofreading and editing techniques.
- Completed complex typing assignments on time demonstrating adaptability in various subject matters.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Organized and maintained precise confidential personnel files.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Organized digital files and documents, streamlining workflow processes for increased efficiency.
- Created and modified corporate documents and forms.
- Improved department workflow through consistent completion of assigned tasks within given deadlines.
- Maintained professionalism when handling confidential information as per company policies.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Delivered accurate correspondence to clients, helping maintain strong business relationships.
- Consistently met deadlines for typed reports, contributing to a productive work environment.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Proofread and typed various legal documents for attorneys and law firms.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
Receptionist Vet
Medivet Clinic
12.2010 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
Receptionist
Dr's Claasen, De Villiers and Hoek
11.2008 - 11.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Conveyancing Secretary
Engelsman Magabane Attorneys
03.2007 - 10.2008
- Managed multiple caseloads simultaneously while maintaining strict attention to detail and prioritizing tasks effectively.
- Assisted in successfully closing numerous property transactions within tight deadlines, ensuring client satisfaction.
- Liaised with clients, realtors, mortgage lenders, and other stakeholders to coordinate information exchange for successful closings.
- Ensured compliance with regulatory requirements by staying up-to-date on changes in laws governing real estate transactions.
- Contributed to a positive work environment through effective teamwork and willingness to support colleagues when needed.
- Enhanced client satisfaction by providing timely and accurate updates on property transaction progress.
- Supported the preparation of purchase agreements, deeds, mortgages, and other conveyancing-related documents for smooth transactions.
- Handled sensitive client data discreetly while adhering to best practices regarding privacy protection.
- Expedited transaction completions by proactively resolving title discrepancies and addressing client concerns promptly.
- Increased office efficiency through proficient use of conveyancing software tools for document tracking and information management.
- Maintained detailed records of all correspondence, documentation, and transaction details for future reference and audit purposes.
- Collaborated with attorneys to ensure smooth title transfers for residential and commercial properties.
- Streamlined conveyancing processes by implementing efficient document management systems.
- Kept clients informed throughout the entire conveyancing process using various communication methods tailored to individual preferences.
- Developed strong relationships with clients by demonstrating professionalism, empathy, and responsiveness during the conveyancing process.
- Facilitated clear communication between all parties involved in property transactions to minimize misunderstandings and delays.
- Assisted with training and mentoring new team members, sharing knowledge of conveyancing procedures and best practices.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Completed data entry of legal documents into electronic filing systems.
- Created and printed legal documents for attorneys to review.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Developed and maintained positive relationships with clients and colleagues.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Generated documents and presentations using large repertoire of software programs.
Collection and Conveyancing Typist
Neumann Van Rooyen Sesele Attorneys
02.2003 - 02.2007
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Expedited data entry tasks with efficient typing speed and accuracy.
- Organized and maintained precise confidential personnel files.
- Organized digital files and documents, streamlining workflow processes for increased efficiency.
- Increased overall office efficiency with proficient typing skills in various software programs.
- Created and modified corporate documents and forms.
- Improved department workflow through consistent completion of assigned tasks within given deadlines.
- Maintained professionalism when handling confidential information as per company policies.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Developed custom templates for frequently used documents, saving time and resources for the company.
- Provided support during peak periods while maintaining high-quality output under pressure.
- Delivered accurate correspondence to clients, helping maintain strong business relationships.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Proofread and typed various legal documents for attorneys and law firms.
Education
No Degree - General Secretary
Academy of Learning
Welkom 04.2001 -
High School Diploma -
Hentie Cilliers High School
Virginia 04.2001 -
Skills
Claims Processing
Policy Knowledge
Data entry proficiency
Claims
Accuracy and Precision
Teamwork and Collaboration
Customer Service
Microsoft Office
Problem-Solving
Multitasking Abilities
Excellent Communication
Self Motivation
Adaptability and Flexibility
Effective Communication
Team building
Attention to Detail
Professionalism
Reliability
Continuous Improvement
Running, Comrades Runner
I got my Comrades back-to-back medals in 2023 and 2024. I enjoy running and love to be outdoors.
Timeline
Junior Claims Handler
Origin Financial
07.2023 - Current
Commercial Typist
Phatshoane Henney Attorneys
10.2016 - 06.2023
Legal Secretary
Symington and De Kok Attorneys
02.2014 - 09.2016
Litigation Typist
Van De Wall Attorneys
12.2013 - 01.2014
Receptionist Vet
Medivet Clinic
12.2010 - 11.2013
Receptionist
Dr's Claasen, De Villiers and Hoek
11.2008 - 11.2010
Conveyancing Secretary
Engelsman Magabane Attorneys
03.2007 - 10.2008
Collection and Conveyancing Typist
Neumann Van Rooyen Sesele Attorneys
02.2003 - 02.2007
No Degree - General Secretary
Academy of Learning
04.2001 -
High School Diploma -
Hentie Cilliers High School
04.2001 -
Similar Profiles
Justin NodaJustin Noda
Managing Director & Compliance Manager at Origin Home Financial PartnersManaging Director & Compliance Manager at Origin Home Financial Partners
Dallas JonesDallas Jones
Sub-Assembly Technician Engineering Level III at Blue OriginSub-Assembly Technician Engineering Level III at Blue Origin
Israel BozorIsrael Bozor
LEAD TECHNICIAN- INTEGRATION ENGINEERING III at Blue OriginLEAD TECHNICIAN- INTEGRATION ENGINEERING III at Blue Origin
Garry HendryGarry Hendry
Vice President Food Merchandise at Massmart HoldingsVice President Food Merchandise at Massmart Holdings
La-Ne' HanekomLa-Ne' Hanekom
Tutor at Vision LearningTutor at Vision Learning