Ethan De Kock

• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.

Head of Operations - Coordinating operations of the day to day business (2020 - 2021).

Marketing Associate - Developing marketing strategy to push volume sales with broader team (2021 - 2022).

Product Management - Overseeing the intake and dispatch of stock within the business. (2022 - 2023).

Administrator - playing a crucial role in managing and supporting the day-to-day operations of the South African organization of dance.

Social Media Manager - Managing all social material that went live on their social pages.

Customer service Consultant - ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information relating to events and competitions.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.