Ethan De Klerk
Freelancer
Cape Town
Summary
Dynamic professional with a proven track record in event marketing and exceptional people skills, demonstrated at AFDA by significantly increasing event attendance under pressure. Skilled in performance , communication and editing, fostering strong client relationships and leading teams to exceed sales targets through unwavering determination and a keen eye for detail. Continuously refines performance in every field, leveraging creative thinking, a willingness to learn and multiple media outlets to achieve outstanding results.
Highly organized and detail-oriented , passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Event Organizer
AFDA
Cape Town
07.2024 - 11.2024
- Coordinated a schedule and timeline for the event.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
Sales Manager
Wendies (observatory)
Cape Town
01.2023 - 06.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed, maintained and utilized diverse client base.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
Bartender
Cape Town Gin Company
Cape Town
08.2023 - 08.2023
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Salesperson
Instangu (boutique)
Cape Town
06.2022 - 01.2023
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Headlining Singer
Manifest Live (H&H Vol 3)
Cape Town
07.2022 - 07.2022
- Expanded fan base with consistent social media engagement and promotional efforts.
- Inspired fans by sharing personal stories and experiences during live shows and meet and greets.
- Delighted audiences by delivering captivating and energetic live performances.
- Sustained high energy levels throughout lengthy concerts to deliver exceptional entertainment value to audiences consistently.
- Fostered strong relationships with venue owners, booking agents, promoters, producers, musicians, technicians to ensure smooth concert operations.
- Continuously refined stage presence based on audience feedback to maximize overall performance appeal.
- Strengthened performance skills by attending workshops, masterclasses, and private coaching sessions.
Education
Bachelor of Arts - Music Performance
AFDA
Observatory, South Africa 01.2022 - 11.2024
High School Diploma -
Parel Vallei
Somerset West, Cape Town , South Africa 01.2017 - 12.2021
Skills
Event marketing
Timeline
Event Organizer
AFDA
07.2024 - 11.2024
Bartender
Cape Town Gin Company
08.2023 - 08.2023
Sales Manager
Wendies (observatory)
01.2023 - 06.2024
Headlining Singer
Manifest Live (H&H Vol 3)
07.2022 - 07.2022
Salesperson
Instangu (boutique)
06.2022 - 01.2023
Bachelor of Arts - Music Performance
AFDA
01.2022 - 11.2024
High School Diploma -
Parel Vallei
01.2017 - 12.2021
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