Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Drivers License - Code
Timeline

Esther Sithole

Vosloorus

Summary

Highly organized and detail-oriented Procurement and Office Administrator with 6 years of experience in managing the entire procurement lifecycle, from requisition to payment. Proven ability to streamline processes, negotiate contracts, and maintain strong vendor relationships, resulting in cost savings and improved efficiency

Overview

8
8
years of professional experience

Work History

Procurement and Stock Replenishment Administrator

DOT Safety Footwear
10.2023 - Current
  • Order Processing: Managing purchase requisitions, creating purchase orders, and ensuring timely delivery of goods and services.
  • Vendor Management: Maintaining relationships with suppliers, negotiating contracts, and ensuring compliance with company policies.
  • Inventory Control: Tracking inventory levels, managing stock, and ensuring optimal stock levels.
  • Data Management: Maintaining accurate records of purchases, contracts, and vendor information.
  • Cost Analysis: Analysing purchase costs, identifying cost-saving opportunities, and recommending improvements to procurement processes.
  • Maintain and update procurement records, such as orders, receipts, invoices, and contracts
  • Analyze market trends and pricing to identify opportunities for cost savings
  • Prepare reports on procurement activities
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.

Customer Relation Associate

Kandua.com (ID-WORK)
02.2021 - 09.2023
  • Collaborated with team members to develop new strategies for client retention and growth.
  • Championed process improvement initiatives that led to enhanced efficiency within the Customer Relations department.
  • Implemented customer feedback systems to identify areas of improvement and increase overall satisfaction.
  • Trained new Customer Relations Associates in company policies, procedures, and best practices.
  • Developed strong rapport with repeat customers through regular follow-ups on previous issues or inquiries.
  • Maintained detailed records of customer interactions to inform future improvements in service delivery.
  • Provided personalized support to clients, tailoring solutions to individual needs for optimal results.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Assisted customers with product selection through expert knowledge of company offerings and benefits analysis tailored to individual needs.
  • Reduced response time by implementing efficient problem-solving techniques for faster resolutions.
  • Led workshops for fellow Customer Relations Associates on best practices in de-escalation techniques resulting in reduced conflict between staff and customers.
  • Utilized CRM software to track ongoing client relationships and proactively address potential issues before escalation.
  • Coordinated with other departments to ensure seamless service delivery across all touchpoints in the customer journey.
  • Served as a mentor for junior associates, providing guidance and support to help them reach their full potential in the role.
  • Proactively identified opportunities for upselling or cross-selling products based on current trends in customer data analytics reports.

Supply Chain Administrator

Falcon Signage Supplies Uniplate Group
01.2019 - 02.2021
  • Created purchase orders on Syspro
  • Created SCT's on Syspro for all 9 branches
  • GRV stock into the system upon receipt
  • Liaised with local and foreign suppliers regarding orders and timings
  • Liaised with freight forwarders on import stock
  • Provided clearing instructions to shipping lines
  • Managed inventory and compile GIT report weekly
  • Stock takes capturing
  • Ensured that shipping schedule is updated daily and send to all branch managers
  • Sourced quotations from logistics and transport companies
  • Ensured that all company vehicles are roadworthy

Sales and Administration Clerk

Day by Day Motors
01.2018 - 09.2018
  • Followed leads on the website and call customers
  • Provided customers with quotations when needed
  • Answered telephone
  • Liaised with insurance companies
  • Liaised with F&I on the status of the client's application
  • Handled all petty cash
  • Scheduled meetings and appointments for the general manager
  • Procured stationery and consumables

Education

National Certificate Vocational NQF4 - Office Administration

Ekurhuleni West College
01.2015

Skills

  • Syspro
  • Microsoft Office
  • Google Docs and Sheets
  • CRM
  • Tableau
  • Zendesk
  • Unleashed

Resourceful and analytical

Cross-functional collaboration

Attention to detail

Supplies ordering

Inventory control

Process improvement

Operations management

Vendor management

Administrative support

Languages

Xitsonga
English
Isizulu
Sesotho

Personal Information

  • Criminal Record: None
  • Date of Birth: 1993-12-08
  • Nationality: South African
  • Driving License: C1

Drivers License - Code

C1

Timeline

Procurement and Stock Replenishment Administrator - DOT Safety Footwear
10.2023 - Current
Customer Relation Associate - Kandua.com (ID-WORK)
02.2021 - 09.2023
Supply Chain Administrator - Falcon Signage Supplies Uniplate Group
01.2019 - 02.2021
Sales and Administration Clerk - Day by Day Motors
01.2018 - 09.2018
Ekurhuleni West College - National Certificate Vocational NQF4, Office Administration

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Esther Sithole