Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Esther Matshego

Esther Matshego

Senior Specialist: Licensing Advisory | Microsoft Licensing Expert
City of Johannesburg

Summary

At Altron Digital Business my focus has been on guiding clients through complex software licensing and cloud adoption strategies. With my specialization in Microsoft products, I've enabled organizations to make informed decisions that streamline their transition to the cloud or implement hybrid solutions. The commitment to customer value shines through in the bespoke licensing models we advocate, ensuring clients maximize their software investments effectively. Reflecting on my journey through the years, the core competencies have expanded from sales to strategic advisory roles. By leveraging Customer Relations and Cloud Computing Expertise, I have facilitated successful organizational transformations. It's not just about selling a product; it's about fostering relationships that empower clients to evolve technologically, which in turn drives shared success in the ever-evolving ICT landscape.

Skilled Licensing Advisor bringing expertise in operations and project management. Helps achieve goals by coordinating resources, schedules, and team members to meet demands. Seeks every opportunity to improve operations and team performance.

Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Software Licensing. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.

Offering strong foundation in analytical thinking and process management, eager to learn and grow in new environment. Brings ability to quickly understand complex concepts and apply data-driven solutions. Ready to use and develop critical thinking and organizational skills in Team Leadership role.

Developed key transferrable skills in fast-paced and collaborative environment, including process management and data analysis. Seeking to transition into new field, leveraging strong communication and problem-solving abilities. Committed to making significant contributions in dynamic role.

Forward-thinking Licensing Specialist bringing 20 years of expertise in Software Services for the Information Technology sector teams. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft and other Cloud Services Vendors like Veeam, VMWare, etc.

Hardworking and passionate individual with strong organizational skills eager to secure Leadership position. Ready to help team achieve company goals.

Dynamic individual with hands-on experience in the Software Services world and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Registering in 2025 with a leading RSA Institution to do a Bachelor in Business Management however I currently have foundational knowledge in Business IT and Sales & Marketing, hands-on experience gained through the years in the working environment. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

21
21
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Senior Specialist: Licensing Advisory

Altron Digital Business
Johannesburg
07.2021 - Current
  • Business Growth
  • Collaborate with customers, partners, customer support to define and execute short and long-term roadmaps related to the customer IT Strategy
  • Manage Opportunities and provide support and knowledge to customers
  • Deal closure and target management
  • Ensure all Renewals/True Ups are closed for all the software vendors
  • Quarterly Workshops and Training
  • Grow: Revenue and pipeline management
  • Accurate forecasting and understanding of pipeline
  • Managing the pipeline to achieve revenue target
  • Manage sales targets
  • Growing the business with new and existing accounts
  • Drive customer satisfaction through
  • Reasonable turnaround time
  • Crisis Management
  • Technical support
  • Customer surveys

Licensing Sales Specialist

Dimension Data
09.2016 - 06.2021
  • Business Growth
  • Accurately delivering IT solution to customers
  • Assisting with opportunity closure
  • Manage Opportunities and provide support and knowledge to customers
  • Deal closure and target management
  • Ensure all Renewals/True Ups are closed for all the software vendors
  • Educating on the different vendor value proposition
  • Grow: Revenue and pipeline management
  • Accurate forecasting and understanding of pipeline
  • Managing the pipeline to achieve revenue target
  • Support of the sales team
  • Manage sales targets
  • Growing the business with new and existing accounts
  • Processes and Marketing
  • Create targeted sales strategy
  • Marketing and sales activity formulation working with Software Vendor
  • Skills development
  • Research and propose target account list
  • Develop key account customer
  • Drive customer satisfaction through
  • Reasonable turnaround time
  • Crisis Management
  • Technical support
  • Customer surveys

Hosting - Business Development Manager

SoftwareONE
04.2016 - 09.2016
  • Business Development and Selling
  • Evaluate and understand customer environment
  • Understand Customer strategic objectives in terms of technology implementation
  • Contract Management & Contract Monitoring
  • Provide World-Class Technology Offerings In Order To Fulfil Business Requirements
  • Assist In The Forecasting Of Business And Market Needs
  • Complete/ assist customer activation of Maintenance Benefits
  • Manage Accounts
  • Monitor the level of client satisfaction at regular intervals or after each significant delivery of product or service
  • Promptly respond to clients' queries and complaints
  • Encourage clients to take part in the continuous improvement of the products and services supplied to them
  • Create, identify and respond to, opportunities for providing products and services to the client organization
  • Recommend and encourage changes in the client organization's use of the products and services supplied so as to increase the benefits the client obtains from them and to ensure client retention
  • Ensure that the management of the client organization plans and budgets for the products and services supplied in the coming few years
  • Execute planning and resourcing for business that one expects to achieve with the client organization

Software Licensing Specialist

Business Connexion
04.2015 - 03.2016
  • Responsible for managing Software Licenses for Public Sector Clients
  • Being a trusted solution advisor for the customer's various departments e.g Procurement Team, Operations Team, Strategic Team, Finance Team etc
  • Responsible for Content of Proposals submitted in response to Customer's RFP & RFQ
  • Understanding the Government IT Strategy and customer needs and aligning them with the Software Solutions offered by Business Connexion
  • Planning and coordinating activities that enables customer retention and new customers

Hosting Account Manager

First Distribution
03.2011 - 03.2015
  • Responsible for the account management of Hosting Partners
  • Coordination of sales cycles, sales operations, orders processed with Vendors on time, Partners Invoiced and ensuring that the partner is not in debt
  • Responsible for account acquisition, penetration development and customer satisfaction and long term sales results
  • Regular meetings with Partners
  • Report to the Sales Manager, providing regular input on all account activity, including status and orders on a weekly basis
  • Track account revenues, achieve target
  • Identifying opportunities and selling a hosted solution using all software products available with a hosted license program
  • Advising Partners of Software dependency
  • Attending to customer queries and ensuring that partners are compliant
  • Attending Software Sales Conferences, Products Launch, Hosting Days and etc, networking with Partners at the events

External Account Manager

First Technology
01.2007 - 01.2011

Account Manager

01.2004 - 01.2007

Education

Certificate - Sales and Marketing

Rosebank College
Johannesburg
01.2008 - 12.2008

Diploma - Business IT

Rosebank College
Johannesburg
01.2006 - 12.2007

Bachelor of Technology (BTech) - Animal Production

Tshwane University of Technology
Pretoria
01.2000 - 12.2003

Skills

  • Software Advisory Services

  • Software License Agreements

  • License Training

  • Knowledge sharing

  • Team Lead

  • Teamwork and collaboration

  • Customer relationship management

  • Strategic planning

  • Vendor relations

  • Sales

  • Customer Service

  • Solution Selling

  • Cloud Computing

  • Microsoft Copilot

  • Account Management

  • Public Speaking

Accomplishments

  • Microsoft Certified - Security, Compliance and Identity Fundamentals
  • Microsoft Certified - Azure Fundamentals
  • Microsoft 365 Certified Fundamentals
  • Copilot for M365 Technical Champion
  • Microsoft 365 CSP Sales Professional
  • Microsoft 365 CSP Technical Professional
  • Microsoft 365 SMB Sales Professional
  • Microsoft 365 Sales Champion
  • Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations (MCTS)
  • Designing and Providing Microsoft Volume Licensing Solutions to Small and Medium Organizations (MCTS)
  • TS: Designing, Assessing, and Optimizing Software Asset Management (SAM)
  • Microsoft SPLA Certificate
  • Mimecast Sales Specialist
  • VMware Sales Professional
  • Veeam Sales Specialist

Timeline

Senior Specialist: Licensing Advisory

Altron Digital Business
07.2021 - Current

Licensing Sales Specialist

Dimension Data
09.2016 - 06.2021

Hosting - Business Development Manager

SoftwareONE
04.2016 - 09.2016

Software Licensing Specialist

Business Connexion
04.2015 - 03.2016

Hosting Account Manager

First Distribution
03.2011 - 03.2015

Certificate - Sales and Marketing

Rosebank College
01.2008 - 12.2008

External Account Manager

First Technology
01.2007 - 01.2011

Diploma - Business IT

Rosebank College
01.2006 - 12.2007

Account Manager

01.2004 - 01.2007

Bachelor of Technology (BTech) - Animal Production

Tshwane University of Technology
01.2000 - 12.2003
Esther MatshegoSenior Specialist: Licensing Advisory | Microsoft Licensing Expert