Ester Kotze

Dynamic administrative professional with 15 years of experience in enhancing operational efficiency and delivering exceptional customer service. Skilled at offering high-level administrative support. Expert in travel management, expense tracking and schedule coordination. Gained exceptional communication and organizational skills dealing with high end customers throughout my career. Operates well with minimal supervision to meet demanding objectives. I am can easily multi-task while maintaining a high level of service. Detail-oriented and driven administrative assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking.

• Nominated for star of the quarter in 2017 (Ulusaba Private Game Reserve)
• Opened a new lodge, including establishing all departments.
• Recruited 15 staff for opening (more as the company grew).
• Wrote and implemented policies and procedures.
• Drafted training manuals.
• Received positive guest feedback after implementing staff incentive programmes, which led to a 60% improvement in staff performance and work ethic.
• Facilitated the programming of the lodge’s inventory, including consumables, large items and other items.