Estelle Chantelle Meyer
Summary
Dynamic professional with a proven track record at Hilton, excelling in customer account management and conflict resolution. Expert in debt recovery and payment negotiation, successfully facilitating resolutions that enhance customer satisfaction. Adept at utilizing booking systems to streamline operations and improve service delivery. Committed to achieving outstanding results in fast-paced environments.
Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Hilton
Jhb
01.2018 - 06.2018
- Guided customers in selecting optimal hotel accommodations and services for their needs.
- Delivered comprehensive information about hotel amenities and local attractions to enhance guest experience.
- Managed reservations using hotel booking systems efficiently.
- Worked with team members to improve customer service satisfaction and streamline service delivery.
- Sales techniques
Debt Collector
Timothy lettering
Jhb
08.2011 - 10.2017
- Conducted collection calls to recover outstanding debts, ensuring timely payments from clients.
- Negotiated tailored payment plans to resolve debts, enhancing customer satisfaction and retention.
- Recorded customer interactions and payment history, supporting accurate tracking of debt recovery efforts.
Doctor Mohammed
Assistance
Jhb
02.2008 - 06.2009
- Diagnosed patient conditions and developed tailored treatment plans.
- Collaborated with healthcare teams to ensure comprehensive patient care.
- Educated patients on health management and preventive measures.
- Responded quickly and efficiently in emergency situations.
- Counseled patients on lifestyle changes needed for better health outcomes.
Education
Kliptown Secondary School
JhbSkills
Results-driven Customer Account Manager experienced in conflict resolution and debt recovery Improved customer satisfaction through effective payment negotiation and streamlined operations via booking systems Committed to delivering exceptional results in fast-paced environments while demonstrating strong communication and multitasking abilities
Results-driven Customer Account Manager experienced in conflict resolution and debt recovery Improved customer satisfaction through effective payment negotiation and streamlined operations via booking systems Committed to delivering exceptional results in fast-paced environments while demonstrating strong communication and multitasking abilities
Timeline
Sales Consultant
Hilton
01.2018 - 06.2018
Debt Collector
Timothy lettering
08.2011 - 10.2017
Doctor Mohammed
Assistance
02.2008 - 06.2009
Kliptown Secondary School