Estelle Braaf
Administrative Professional
Somerset West,Western Province
Summary
Highly organised and dependable Administrative Professional with more than 24 years of experience supporting business operations, administration, compliance, customer service, records management and logistics coordination across corporate, humanitarian and retail environments. Successfully built a reputation for integrity, accuracy and professionalism while working independently and as part of high-performing teams. Spent 17 years with Avis Rent a Car managing complex traffic fine administration, compliance processes, legal documentation and stakeholder relationships within a fast-paced corporate environment. Recently managed humanitarian warehouse operations for Air Mercy Services, leading teams, coordinating inventory and ensuring the respectful and efficient distribution of relief supplies to communities in need. Committed to continuous professional development through advanced AI certifications and passionate about using modern technology to improve productivity, organisation and business efficiency.
Overview
2
2
Language
9
9
Certificates
27
27
years of professional experience
Work History
Humanitarian Operations & Warehouse Coordinator (Project)
Air Mercy Services (AMS) with Red Cross
11.2025 - 05.2026
- Successfully managed warehouse operations and humanitarian aid distributions under changing operational demands while maintaining high standards of organisation, teamwork, and service delivery.
- Supervised and coordinated a team of 20 staff members, effectively transitioning to a streamlined team of seven as project concluded.
- Coordinated the preparation of food parcels, kitchen sets, toiletries, blankets, and baby care packs.
- Managed inventory and stock control to ensure timely availability of aid supplies.
- Maintained attendance records and timesheets to uphold accountability and support payroll accuracy.
- Acquired stock and supplies to support operational needs.
- Supervised and coordinated a team of approximately 20 staff members, reducing the team to seven as the project concluded.
- Purchased stock and supplies when required.
- Maintained staff attendance records and timesheets.
- Ensured every aid package was prepared with dignity, care, and respect for recipients.
- Key Responsibilities
- Key Achievement
Senior Traffic Fine Administrator
Avis Rent a Car
01.2007 - 12.2023
- Managed traffic fine administration and compliance processes for one of South Africa's leading vehicle rental companies, ensuring legal compliance, accurate record keeping, and professional stakeholder communication.
- Processed traffic fines, enforcement orders, and legal representations, ensuring timely resolution and compliance with regulations.
- Liaised with municipalities, traffic departments, legal authorities, and internal stakeholders.
- Maintained compliance records and databases.
- Maintained compliance records and databases, facilitating accurate tracking and reporting of traffic fine statuses.
- Prepared management reports.
- Managed confidential legal and operational documentation.
- Built and maintained positive working relationships across multiple departments.
- Worked extensively with Microsoft Outlook, Word, Excel, and internal company systems.
- Completed 17 years of dedicated service while maintaining exceptional standards of professionalism, compliance, and accuracy.
- Cape Town International Airport
- Key Responsibilities
- Key Achievement
Merchandiser / Installer / Demonstrator
Recruit Retail Services
01.2005 - 12.2006
- Supported retail merchandising and installation projects in the United Kingdom on a valid working visa.
- Installed merchandising displays and retail fixtures.
- Implemented promotional layouts according to company standards.
- Contributed to retail merchandising projects by assisting with layout design and display organization.
- Worked collaboratively to complete installations within strict deadlines.
- Ensured high presentation standards and provided exceptional customer service.
- Northampton, England, United Kingdom
- Responsibilities
Receptionist / General Administrator
Landscape Tours
01.1999 - 12.2005
- Oversaw reception and front-office operations to ensure smooth daily functioning.
- Coordinated bookings and responded to customer enquiries, enhancing client satisfaction.
- Delivered professional customer service.
- Performed data capturing and general administration.
- Maintained filing systems and company records.
- Provided professional customer service, fostering positive relationships with clients.
- Somerset West
- Responsibilities
Education
No Degree - Data Capturing
Academy of Learning
Somerset West 04.2001 -
National Senior Certificate (Matric) - undefined
Macassar High School
01-1995
Skills
Office administration
Executive & administrative support
Records & document management
Email & calendar management
Report writing
Operations coordination
Project coordination
Stakeholder communication
Meeting coordination
Workflow management
Budget tracking
Purchase order processing
Expense reporting
Certification
Artificial Intelligence Certifications (Coursiv – May 2026)
ADDITIONAL INFORMATION
- Driver's Licence: Code B
- Languages: English and Afrikaans
- Availability: Immediate
- Work Preference: Remote | Hybrid | Office-based
Timeline
Artificial Intelligence Certifications (Coursiv – May 2026)
05-2026
Master of ChatGPT
05-2026
Master of Jasper AI
05-2026
Master of Stable Diffusion
05-2026
Master of DeepSeek
05-2026
Master of Google Veo
05-2026
Master of Perplexity
05-2026
Master of Kling
05-2026
Master of Canva AI
05-2026
Humanitarian Operations & Warehouse Coordinator (Project)
Air Mercy Services (AMS) with Red Cross
11.2025 - 05.2026
Senior Traffic Fine Administrator
Avis Rent a Car
01.2007 - 12.2023
Merchandiser / Installer / Demonstrator
Recruit Retail Services
01.2005 - 12.2006
No Degree - Data Capturing
Academy of Learning
04.2001 -
Receptionist / General Administrator
Landscape Tours
01.1999 - 12.2005
National Senior Certificate (Matric) - undefined
Macassar High School