Estee Lotter

With 15 years of experience in the Information; Communications Technology and Queuing solutions industry, I have developed a comprehensive skill set that covers the entire ITIL lifecycle, End to end Development and Operational aspects of the queueing system for Vodacom SA.
I have a unique ability to think from both a business and IT perspective, enabling me to manage, create, and implement effective measurements across multiple environments while ensuring that the desired outcomes are met in the most cost-effective manner with minimum impact to the business.

Key Skills and Expertise:

• ITIL Lifecycle Management
• Service Operations and Continual Service Improvement
• Integration Service Centre Management
• Business and IT Integration
• Cost-effective Solutions
• Measurement and Metrics Development
• Data Analytics and Reporting
• Strategic Planning
• Risk Management
• Project Management

Personal Attributes:

As a solution-oriented and goal-driven individual, I am passionate about achieving success. I am highly self-motivated, positive, enthusiastic, and always focused on achieving the task at hand. My ability to think outside of the box and develop creative and innovative solutions enables me to deliver exceptional results in challenging situations.

Experience:

Throughout my career, I have held various roles in the Information and Communications Technology and Queuing solutions industry, including Service Operations; Service Coordination; Incident Management; Vendor Management & Continual Service Improvement; Incident & Problem Management

I have successfully managed and delivered 3rd Line Support, Server management, Business demand, built and maintained strong working relationships, and mentored, supported, motivated, recognized, and empowered others. My experience has also equipped me with excellent conflict resolution skills to encourage constructive resolution of conflict situations.

SASTQB ISTQB Testing Foundation Certificate