CRM
Esme Van Der Walt
Customer Care Professional
Pretoria
Summary
Reliable employee seeking a Pharmaceutical industry. Position in Medical Affairs, R&D or Sales & Marketing.
Offering excellent communication and good judgment. Dedicated Pharmaceutical and Clinical professional with history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced Patient Educator and Dialysis Technologist with over 6 years of experience in Patient Care Advisory to 52 Dialysis units Regionally. Internal company training, preceded by 2 years of Clinical Technologist practice in Nephrocare. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Patient Care Advisor
Janssen Pharmaceuticals (PTY) Ltd.
Woodmead/remote
11.2012 - 04.2018
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Handled 10 in-field calls per day to address customer inquiries and concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Received and processed stock into inventory management system.
Clinical Technologist
Fresenius Medical Care (PTY) Ltd.
Pretoria
01.2012 - 10.2012
- Prepared and validated buffers and in-house reagents, calibrators and controls in advance of laboratory testing and analysis orders.
- Performed and documented hematological and chemical examinations on blood and other body fluids for detection and identification of communicable and other diseases.
- Recorded and interpreted laboratory results to present to senior colleagues.
- Engaged in instrument maintenance and basic troubleshooting of LC-MS/MS, serving as primary operator of LC-MS/MS and reviewing QC and calibrator performance for assay integrity.
- Analyzed clinical samples on LC/MS-MS, resolving unusual data trends and handling chromatography and instrument alarms as appropriate.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Maintained confidentiality of all patient information to conform to Popi Act, internal and other regulatory standards.
- Monitored company inventory to keep stock levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
Clinical Technologist
National Renal Care (PTY) Ltd.
Bloemfontein
01.2010 - 12.2010
- Recorded and interpreted laboratory results to present to senior colleagues.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved operations through consistent hard work and dedication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Science - Pharmaceutical Sciences
Tshwane University of Technology
Arcadia, Pretoria. 01.2016 - 11.2016
Associate of Science - N.Diploma Clinical Dialysis Technologist
Central University of Technology Freestate
Bloemfontein,Free State. 01.2008 - 12.2010
Skills
Patient care and confidentiality
Software
Microsoft Word, Excel, Powerpoint and Pastel
Certification
N3 Engineering Sciences
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Advanced Defensive Driving
03-2016
Bachelor of Science - Pharmaceutical Sciences
Tshwane University of Technology
01.2016 - 11.2016
Patient Care Advisor
Janssen Pharmaceuticals (PTY) Ltd.
11.2012 - 04.2018
Clinical Technologist
Fresenius Medical Care (PTY) Ltd.
01.2012 - 10.2012
First Aid
04-2010
Clinical Technologist
National Renal Care (PTY) Ltd.
01.2010 - 12.2010
Associate of Science - N.Diploma Clinical Dialysis Technologist
Central University of Technology Freestate
01.2008 - 12.2010
N3 Engineering Sciences
01-2008
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