ESINIA CAROLINE DZIVA
Capetown,Western Cape
Summary
I am a hardworking waiter with more than 5 years experience in the hospitality industry, enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.I maintain focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
Waitress
Kapstadt Brauhaus Blouberg
12.2021 - Current
- Providing service for restaurant patrons
- Ensuring that the guests feels important and welcomed
- Ensuring hot food is hot and cold food is cold
- Adhering to timing standards for products and services
- Looking for ways to consolidate service and increase table turns
- Presenting menus, answering questions, and making menu recommendations
- Serving customers in an accommodating manner
- Sharing knowledge of all food, liquor, beer, wine, desert and everything we were offering
- Applying positive suggestive sales approach to guide guests
- Pre-busing tables, maintaining table cleanliness, busing tables, and removing dirty plates
- Looking for ways to avoid waste and limiting costs
- Assisting in keeping the restaurant clean and safe
- Providing responsible service of alcoholic beverages
- Delivering food and beverages to any table as needed
- Following all cash handling policies and procedures
- Reporting to the restaurant on time and in proper uniform
- Processing payments of food and drink orders with the cash register
- Coordinating with kitchen staff to deliver accurate food orders
- Ensuring that all customers legal age to be served alcoholic beverages
- Handling cash transactions and card payments
- Consolidating and coordinating needs for all tables within my stations
- Carrying food and beverages
- Working as a team
- Upselling
- Attended all my food safety training
- Using Systems.
B.O.H Manager
De Kelder Plattekloof
02.2021 - 09.2021
- Ensuring all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards
- Responsible for ordering food products according to predetermined product specifications and receiving in correct unit count and condition and deliveries in accordance with the restaurant's receiving policies and procedures
- Controlling food cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures including checking and maintaining proper food holding and refrigeration temperature control points
- Filling in where needed to ensure guest service standards and efficient operations
- Working with restaurant managers to plan and price menu items
- Establish portion sizes and prepare standard recipe cards for all new menu items
- Ensuring that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
Head waiter
The Thirsty Scarecrow
04.2015 - 12.2019
- Providing service for restaurant patrons
- Ensuring that the guests feels important and welcomed
- Ensuring hot food is hot and cold food is cold
- Adhering to timing standards for products and services
- Looking for ways to consolidate service and increase table turns
- Presenting menus, answering questions, and making menu recommendations
- Serving customers in an accommodating manner
- Sharing knowledge of all food, liquor, beer, wine, desert and everything we were offering
- Applying positive suggestive sales approach to guide guests
- Pre-busing tables, maintaining table cleanliness, busing tables, and removing dirty plates
- Looking for ways to avoid waste and limiting costs
- Assisting in keeping the restaurant clean and safe
- Providing responsible service of alcoholic beverages
- Delivering food and beverages to any table as needed
- Following all cash handling policies and procedures
- Reporting to the restaurant on time and in proper uniform
- Processing payments of food and drink orders with the cash register
- Coordinating with kitchen staff to deliver accurate food orders
- Ensuring that all customers legal age to be served alcoholic beverages
- Handling cash transactions and card payments
- Consolidating and coordinating needs for all tables within my stations
- Carrying food and beverages
- Working as a team
- Upselling
- Attended all my food safety training
- Using Systems
- Training and assisting other waiters.
Waitress
Texas Spur N1 city
01.2014 - 12.2014
- Providing service for restaurant patrons
- Ensuring that the guests feels important and welcomed
- Ensuring hot food is hot and cold food is cold
- Adhering to timing standards for products and services
- Looking for ways to consolidate service and increase table turns
- Presenting menus, answering questions, and making menu recommendations
- Serving customers in an accommodating manner
- Sharing knowledge of all food, liquor, beer, wine, desert and everything we were offering
- Applying positive suggestive sales approach to guide guests
- Pre-busing tables, maintaining table cleanliness, busing tables, and removing dirty plates
- Looking for ways to avoid waste and limiting costs
- Assisting in keeping the restaurant clean and safe
- Providing responsible service of alcoholic beverages
- Delivering food and beverages to any table as needed
- Following all cash handling policies and procedures
- Reporting to the restaurant on time and in proper uniform
- Processing payments of food and drink orders with the cash register
- Coordinating with kitchen staff to deliver accurate food orders
- Ensuring that all customers legal age to be served alcoholic beverages
- Handling cash transactions and card payments
- Consolidating and coordinating needs for all tables within my stations
- Carrying food and beverages
- Working as a team
- Upselling
- Attended all my food safety training
- Using Systems.
Waitress
Moyo
01.2012 - 12.2013
- Providing service for restaurant patrons
- Ensuring that the guests feels important and welcomed
- Ensuring hot food is hot and cold food is cold
- Adhering to timing standards for products and services
- Looking for ways to consolidate service and increase table turns
- Presenting menus, answering questions, and making menu recommendations
- Serving customers in an accommodating manner
- Sharing knowledge of all food, liquor, beer, wine, desert and everything we were offering
- Applying positive suggestive sales approach to guide guests
- Pre-busing tables, maintaining table cleanliness, busing tables, and removing dirty plates
- Looking for ways to avoid waste and limiting costs
- Assisting in keeping the restaurant clean and safe
- Providing responsible service of alcoholic beverages
- Delivering food and beverages to any table as needed
- Following all cash handling policies and procedures
- Reporting to the restaurant on time and in proper uniform
- Processing payments of food and drink orders with the cash register
- Coordinating with kitchen staff to deliver accurate food orders
- Ensuring that all customers legal age to be served alcoholic beverages
- Handling cash transactions and card payments
- Consolidating and coordinating needs for all tables within my stations
- Carrying food and beverages
- Working as a team
- Upselling
- Attended all my food safety training
- Using Systems
- Managing staff schedules
- Ensuring excellent customer service
- Handling reservations and waiting lists
- Coordinating with the kitchen staff
- Maintaining a smooth and efficient dining experience for guests
- Overseeing the overall operations of the front of house area in the restaurant.
Griller
De Kelder Brackenfell
01.2011 - 12.2011
- Preparing ingredients, dicing and spicing meat
- Checking food temperature to ensure that the meat have been fully cooked and are safe to eat
- Preparing the grill by cleaning it of grease and debris, and heating it to the appropriate temperature for cooking
- Checking the status of food orders, including their time in the oven or on the grill and their temperature to ensure that they are being prepared correctly
- Preparing specialty items such as seafood, pizza, or other foods that are not part of a standard menu
- Following specific preparation procedures for different types of food items, such as steaks, chicken breasts, and burgers
- Monitoring the condition of the grill to ensure that it does not overheat or catch fire
- Monitoring the inventory of food items and ordering new supplies as needed
- Communicating with kitchen staff regarding meal preparation, food orders, and other issues related to food service operations
- Managing grill area and demonstrating leadership
- Managing people and overseeing production
- Training and supervising all kitchen staff and delegating daily work assignments
- Maintaining kitchen and restaurant area under safe guidelines
- Using a POS system
- Exercising leadership skills to coordinate kitchen staff during busy times
- Executing opening and closing duties including HACCP food/kitchen safety inspections
- Monitoring cooking and chill temperatures
- Monitoring restaurant's HACCP paperwork to ensure all entries are correct
- Ensuring and maintaining kitchen cleanliness according to the regulations.
Waitress
Jordan Wine Estate
01.2009 - 03.2010
- Providing service for restaurant patrons
- Ensuring that the guests feels important and welcomed
- Ensuring hot food is hot and cold food is cold
- Adhering to timing standards for products and services
- Looking for ways to consolidate service and increase table turns
- Presenting menus, answering questions, and making menu recommendations
- Serving customers in an accommodating manner
- Sharing knowledge of all food, liquor, beer, wine, desert and everything we were offering
- Applying positive suggestive sales approach to guide guests
- Pre-busing tables, maintaining table cleanliness, busing tables, and removing dirty plates
- Looking for ways to avoid waste and limiting costs
- Assisting in keeping the restaurant clean and safe
- Providing responsible service of alcoholic beverages
- Delivering food and beverages to any table as needed
- Following all cash handling policies and procedures
- Reporting to the restaurant on time and in proper uniform
- Processing payments of food and drink orders with the cash register
- Coordinating with kitchen staff to deliver accurate food orders
- Ensuring that all customers legal age to be served alcoholic beverages
- Handling cash transactions and card payments
- Consolidating and coordinating needs for all tables within my stations
- Carrying food and beverages
- Working as a team
- Upselling
- Attended all my food safety training
- Using Systems.
Education
O level - Commercials
JOTSHOLO HIGH SCHOOL
LUPANE ZIMBABWE2007
Skills
- Multitasking Abilities
- Problem-solving abilities
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Age Verification
- Menu Recommendations
- Courteous Phone Demeanor
- Food Preparation and Safety
- Special Requests and Substitutions
- Food sales and promotion
- Upselling
- Food and Beverage Upselling
- Decision-Making
- Specials Promotion and Upselling
- Table Monitoring and Turnover
- Transactions and Cash Handling
- Cool Under Pressure
- Team Leadership
- Food and Beverage Service
- Cleaning and sanitizing
- Food handling
- Food Safety Standards
- Conflict and Complaint Resolution
- Beverage Preparation
- Relationship Building
- High Energy and Stamina
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Staff Training
- Special diets understanding
- Kitchen staff coordination
- Garnishing
- Food spoilage prevention
- Tableside Service
- Food inspection
- Bar terminology
- Food Preparation
- Food safety understanding
- POS System Operation
- Table Bussing
- Restaurant software
- Quality Control
- Basic accounting
- Food station setup
- Item promotion
- Accurate money handling
- Order Taking
- Reservation handling
- Order Accuracy
- Daily specials memorization
- Event Planning
- Table Setting
- Menu presentation
Languages
English (Fluent)
Shona (Native)
Ndebele (Native)
Zulu (Fluent)
Xhosa (Fluent)
Personal Information
- Place of Birth: Zimbabwe
- Date of Birth: 02/08/91
- Gender: Female
- Marital Status: Single
References
- Eden, Kapstadt Brauhaus Blouberg, +27211105068
- Siya, De Kelder plattekloof, +27783845885
- Kelly, The Thirsty Scarecrow, +27218814444
- Zamaswazi, Texas Spur N1 city, +27828882512
- Gumunyu, Moyo, +27785106679
- Elvin, De Kelder Brackenfell, +27786289339
- Nicole, Jordan Wine Estate, +27215106679
Timeline
Waitress
Kapstadt Brauhaus Blouberg
12.2021 - Current
B.O.H Manager
De Kelder Plattekloof
02.2021 - 09.2021
Head waiter
The Thirsty Scarecrow
04.2015 - 12.2019
Waitress
Texas Spur N1 city
01.2014 - 12.2014
Waitress
Moyo
01.2012 - 12.2013
Griller
De Kelder Brackenfell
01.2011 - 12.2011
Waitress
Jordan Wine Estate
01.2009 - 03.2010
O level - Commercials
JOTSHOLO HIGH SCHOOL
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