Eshia Mashabana

• Processed applications and updated member records efficiently.
• Handled member inquiries and resolved issues to enhance member satisfaction.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Coordinated administrative tasks for medical aid membership, ensuring accurate record-keeping.
• Managed complaints with calm, clear communication and problem-solving.
• Achieved service time and quality targets.
• Engaged with customers to identify needs and deliver tailored service solutions.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Identified issues, analysed information and provided solutions to problems.
• Collaborated with team members to achieve target results.
• Handled customer concerns and escalated major issues to supervisor.
• Built and maintained courteous and effective working relationships.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.
• Enhanced working relationships by participating in team-building activities.
• Assumed supplementary tasks to enhance team performance. to assist the team in achieving goals. to support team objectives. to aid team success.
• Developed excellent working knowledge of industry trends and improvements in processes.

• Liaised with policyholders to collect documentation and evidence, supporting thorough claim substantiation.
• Assisted with claims processing and coordinated documentation to ensure timely claim resolution.
• Retrieved claim records to verify policyholder information and coverage before processing claims.
• Utilised computer skills and claims-processing systems to manage documentation effectively.
• Demonstrated effective written and verbal communication to assist clients.
• Provided exceptional customer service by addressing queries and concerns related to claims processes.
• Applied problem-solving skills to analyse claims and resolve issues efficiently.
• Reviewed and updated claims procedures to enhance overall processing efficiency.
• Ensured accuracy in numerical data by reviewing information meticulously.
• Utilised understanding of medical terminology and billing codes to facilitate claims.
• Demonstrated understanding of medical scheme benefits and their specific rules.
• Demonstrated capability to handle pressure and consistently meet deadlines in a fast-paced environment.
• Maintained confidentiality and professionalism while making ethical decisions in all interactions.
• Used excellent mathematical skills and standard formulas to calculate property dimensions.

• Performed cleaning tasks in office environments to maintain cleanliness and hygiene.

Responsibilities: Cleaning of kitchens, offices, desks, and parts.

Warehouse

Supervising special cleaning, people, and setting.

Prepare tea and coffee, as well as snacks for meetings.

Ordering and maintaining stock of groceries.

Assisting in the office when needed, filing.