Eshia Emily Mashabana
MEMBERSHIP CLERK
SEBOKENG
Summary
Dedicated medical aid membership clerk with a background in administrative tasks and effective communication. Experienced in managing medical records and insurance processes for accuracy and efficiency. Skilled in handling patient information with confidentiality and resolving related issues promptly. Known for meticulous attention to detail and commitment to maintaining patient privacy.
Overview
6
6
Languages
16
16
years of professional experience
Work History
Membership Clerk
3SIXTYHEALTH
02.2019 - Current
- A medical aid membership clerk is responsible for managing the administrative aspects of medical aid membership, including processing applications, updating member records, and handling inquiries. Their duties involve data entry, document management, and ensuring compliance with scheme rules and procedures.
- Responding to member inquiries and resolving issues related to membership.
- Providing information about membership options, benefits, and procedures.
- Assisting members with paperwork and documentation.
- Checking applications that information is entered correctly and telephone queries
- With all of this I always have to make sure that I meet quality standards and distribution deadlines In time. With capturing I have to ensure that all Documents are accurately captured.
- Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
- Identified opportunities for process improvements within the membership department, increasing overall productivity and effectiveness.
- Developed efficient systems for tracking member information using spreadsheets and databases, reducing errors and time spent on data management tasks.
- Trained new hires on membership processes, contributing to a cohesive team environment focused on excellent customer service.
- Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
- Collaborated with other departments to ensure seamless integration of member needs within overall organizational goals and strategies.
- Cultivated loyal member base through events and promotion of members-only services.
Tea Server
3SIXTYHEALTH
12.2013 - 10.2015
- Prepare cups of tea
- Push trolley to the department
- Make tea for management
- Collect the cups and wash them
Cleaner
Super Care Cleaning Services
01.2011 - 10.2013
Cleaner
Demco Logistics
04.2012 - 06.2013
- Cleaning of kitchens, offices, desks and part of Warehouse
- Supervising special cleaning, people, setting up tea and coffee, snacks for meetings
- Ordering and maintaining stock of Groceries, Assisting in office when needed, filing
- Reason for Leaving: Supercare contract ended by Damco
Education
Grade 12 - Sotho, English, Physical Science, Mathematics, Biology, Geography
Aha Thuto Secondary
Boilermaker Course - N2
Sebibeng College
Diploma - Office Computing
Arise Business College
Business management and sciences
Unisa
Skills
Reliable work performance
Safe food handling practices
Client relationship management
Effective customer support
Ensuring hygiene compliance
Collaborative teamwork
Prioritization of tasks
References
- Nettie, Jordan, Supervisor at Damco Logistics, 0837733965
- Mathabo Thapo, Team Leader 3Sixty Health, 0782912537
- Kim Fourie, Team Leader 3Sixty Health, 0791816495
Timeline
Membership Clerk
3SIXTYHEALTH
02.2019 - Current
Tea Server
3SIXTYHEALTH
12.2013 - 10.2015
Cleaner
Demco Logistics
04.2012 - 06.2013
Cleaner
Super Care Cleaning Services
01.2011 - 10.2013
Business management and sciences
Unisa
Diploma - Office Computing
Arise Business College
Grade 12 - Sotho, English, Physical Science, Mathematics, Biology, Geography
Aha Thuto Secondary
Boilermaker Course - N2
Sebibeng College