Esethu Ndzongana
Cape Town
Summary
I am a very responsible, respectful and accountable individual who possesses well developed work ethics, who love interacting with different kinds of people.
Ability to work under pressure effectively and efficiently to meet deadlines. Proactive administrative professional skilled in data integrity, problem-solving, and team collaboration. Successfully improved dispatch operations through performance analysis and process enhancements, driving efficiency and service quality within cross-functional teams. I have also been exposed and trained on the safety side of operation,on how important the PPE is,how to identify risks and prevent any accidents and also enforcing site safety measures and making sure everyone complies.
Overview
8
8
years of professional experience
Work History
Reception Assistant
Vukani Primary School
Cape Town
07.2023 - 11.2023
- Making and recieving calls
- Transferring calls
- Taking messages and deliver to principal and other senior staff
- Recieving visitors
- Send and distribute incoming faxes for the school
- Make copies,print and bind documents
- Monitor effective running of fax machines, printers and copies by keeping an ample supply of paper
Receptionist
Dr VE NOngogo(Khayelitsha Medical Practice)
Cape Town
01.2018 - 11.2020
- Attending to patients and visitors, both telephonically and in person in a professional manner.
- Opening folders for first time patients and capture them.
- Capture and record patient medical and person information on the system.
- Maintan administrative records to the system and report statistics to the doctor when required.
- Making bookings for patients who have been referred to specialists.
- Confirming of funds to various medical aid schemes.
Dispatch/Admin Clerk
Workforce (Takealot)
Cape Town
01.2025 - Current
- Monitored and maintained dispatch records, ensuring compliance with operational standards and improving data integrity.
- Collaborated with cross-functional teams to resolve logistical issues, contributing to enhanced service delivery.
- Analysed dispatch performance metrics to identify areas for improvement, driving process enhancements and operational success.
- Input data and process system changes to generate accurate reports.
- Reduced errors in data entry tasks by maintaining accurate records and utilising verification methods.
- Contributed to project success by providing administrative support to various teams, as needed.
- Streamlined administrative processes by implementing efficient filing and organisational systems.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files, or company documentation.
- Helped maintain a positive office atmosphere with proactive conflict resolution, and team-building efforts.
- Trained new team members on dispatch procedures and administrative tasks, fostering a knowledgeable workforce.
- Boosted department efficiency with the timely completion of assigned tasks.
Education
Certificate of Higher Education - Paralegal Studies
Boston City Campus
Cape Town, WC01-2025
Skills
- Data entry
- Document management
- Communication skills (Verbal and written)
- Confidentiality protocols
- Training and development
- Performance analysis
- Administrative skills
- Decision-Making confidence
- MS office packages
- Telephone reception
- Administrative support excellence
- Filing systems knowledge
- Typing speed and accuracy
- Filing system maintenance
- Office administration
- Team collaboration
- Microsoft Excel
- Record keeping
- Conflict resolution
- Time management
- 5s principles
References
REFERENCES
- TAKEALOT-Mr Nino-John Wesso 0733721195 / Mr Moegamat Salie 0833692210
- VUKANI P.S- Ms Nozi Dyasi 0632418047/0814334874
- DR VE NONGOGO- Ms Amanda Damente 0656121925
Timeline
Dispatch/Admin Clerk
Workforce (Takealot)
01.2025 - Current
Reception Assistant
Vukani Primary School
07.2023 - 11.2023
Receptionist
Dr VE NOngogo(Khayelitsha Medical Practice)
01.2018 - 11.2020
Certificate of Higher Education - Paralegal Studies
Boston City Campus