Ernest Sello Letsoalo
Cruise Ship Security Officer
Cape Town
Summary
Accomplished professional with expertise in surveillance monitoring and incident investigations, honed at MSC Cruises. Enhanced security protocols and mentored junior staff, fostering a collaborative environment. Streamlined processes to boost efficiency by 20%. Adept at supporting critical decision-making and maintaining safety, leveraging strong analytical and communication skills to achieve operational excellence.
Overview
2027
2027
years of professional experience
Work History
CCTV Operator
MSC Cruises
- Watched both live and recorded video surveillance footage.
- Assisted law enforcement with investigations by providing relevant CCTV footage when required.
- Recorded time, date and location of incidents.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
Security Officer
MSC Cruises
10.2024 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Combat Officer Marine
South African Navy
01.2018 - 10.2024
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Education
High School Diploma -
Kgakoa Secondary
Limpopo, South Africa12-2015
Skills
Surveillance monitoring
Several screen monitoring
Incident reporting
Incident investigations
Timeline
Security Officer
MSC Cruises
10.2024 - Current
Combat Officer Marine
South African Navy
01.2018 - 10.2024
CCTV Operator
MSC Cruises
High School Diploma -
Kgakoa Secondary