Erna Mangena
Administration
Sunnyside
Summary
Experienced administrator with a diverse background in the gambling, cinema, and retail industries. Skilled in attention to detail, multitasking, communication, and customer service. Proven ability to work under pressure, adapt quickly, and provide exceptional support. Known for flexibility, proactive approach, and customer-focused mindset. Excels at working with diverse teams and customers, approaching challenges with creativity and enthusiasm. Seeking opportunities to further grow and develop while driving success and achieving goals.
Overview
9
9
years of professional experience
Work History
Administration
FWMM ENTERPRISES
01.2024 - Current
- Provide administrative support to the team, including answering phone calls, responding to emails, and handling correspondence.
- Manage and maintain accurate and up-to-date records, including databases, spreadsheets, and filing systems.
- Prepare and edit documents, including reports, proposals, and presentations.
- Coordinate and schedule appointments, meetings, and events.
- Communicate with clients, customers, and providing excellent customer service and resolving queries.
- Maintain a tidy and organized office environment, including ordering supplies, managing inventory, and ensuring compliance with health and safety regulations.
Floor Assistant
Pick 'n Pay Clothing
01.2022 - 01.2024
- Provide excellent customer service, responding to customer queries, resolving complaints, and ensuring customer satisfaction.
- Maintain a tidy and organized store environment, including folding and merchandising clothing, restocking shelves, and reporting maintenance issues.
- Assist the sales team to achieve sales targets, including processing transactions, handling customer payments, and providing product information.
- Assist with receiving, sorting, and storing stock, including unpacking and pricing merchandise.
- Assist with visual merchandising, including creating displays, arranging merchandise, and maintaining store windows.
- Assist with loss prevention, including monitoring the store for potential theft, reporting incidents, and maintaining a secure store environment.
Multi-skilled employee
Ster-Kinekor Cinema
01.2018 - 01.2022
- Provide exceptional customer service, responding to customer queries, resolving complaints, and ensuring customer satisfaction.
- Sell tickets, process transactions, and handle customer payments.
- Prepare and sell Concession Cinema Maintenance, perform basic maintenance tasks, such as cleaning, restocking supplies, and reporting maintenance issues.
Clerk
Keith ho Betxchange
01.2016 - 01.2018
- Provide exceptional customer service, responding to customer queries, resolving complaints, and ensuring customer satisfaction.
- Process betting transactions, including accepting bets, paying out winnings, and handling customer payments.
- Maintain accurate and up-to-date records, including betting slips, customer accounts, and financial transactions.
- Handle cash, credit card transactions, and other payment methods, ensuring accuracy and security.
- Ensure compliance with relevant laws, regulations, and company policies, including responsible gambling practices.
Education
Hospitality Reception - NQF LEVEL 4
Pc training and business college
It skills program - NQF LEVEL 5
MICTSETA
Customer Service - Customer service training
SEESA
Junior Management - Junior management training
SEESA
Skills
Customer and client relations
Customer/Client relations
Time management
Administrative support
Office administration
Telephone skills
Scheduling
Travel coordination
Timeline
Administration
FWMM ENTERPRISES
01.2024 - Current
Floor Assistant
Pick 'n Pay Clothing
01.2022 - 01.2024
Multi-skilled employee
Ster-Kinekor Cinema
01.2018 - 01.2022
Clerk
Keith ho Betxchange
01.2016 - 01.2018
Hospitality Reception - NQF LEVEL 4
Pc training and business college
It skills program - NQF LEVEL 5
MICTSETA
Customer Service - Customer service training
SEESA
Junior Management - Junior management training
SEESA