Erna Kruger

• Improved operations through consistent hard work and dedication.
• Fleet Management
• Facilities Management
• Insurance Claim management
• Management of outsourced services
• Implementing cost-saving initiatives that addressed long-standing problems.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Preparation of Board pack and monthly SLA presentations for Corporate customers
• Prepared variety of different written communications, reports and documents.
• Monitored company inventory to keep stock levels and databases updated.
• Developed and maintained courteous and effective working relationships with suppliers and customers
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Collaborated with team members to achieve target results.
• Managing various supplier contracts within the operations department

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Carried out day-to-day duties accurately and efficiently.
• Maintained energy and enthusiasm in fast-paced environment.
• Conducted research, gathered information from multiple sources and presented results.
• Managing the Installation team and the Inception Office Administrators
• Planning customer installations and corporate customers roll outs
• Maintaining internal customer data base.
• Managing the GM of Operations dairy
• Minutes Taking
• Managing company cellphones account and billing
• Managing the company corporate account with MTN and Vodacom

• Coached team members regarding call strategy to effectively reach targets and foster customer retention.
• Provided knowledge and resources to prepare each team member for success and top performance.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Oversaw call-monitoring, coaching, performance and corrective action for all team members.
• Compiling weekly and monthly weekly and monthly reports.
• Compiling weekly and monthly report

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer requests for products, services and company information.

• Developed and maintained courteous and effective working relationships.
• Data Capturing
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Stayed up-to-date on menu changes to help customers make food choices.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Stayed up-to-date on menu changes to help customers make food choices.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Food Preparation and Customer Care