Microsoft Office
Erin Van Der Linde
Cape Town
Summary
Experienced and dedicated Universal Banker skilled in analytical thinking and loss prevention, contributing to improved branch efficiency.
Proven ability to enhance customer experiences and streamline banking processes.
Detail-oriented worker with extensive experience in and exposure to branch operations and regulatory compliance.
Known for strong cash handling proficiency and a commitment to operational excellence.
Cross-functional ability supporting and performing both backline and frontline duties.
Overview
19
19
years of professional experience
Work History
Universal Banker
First National Bank
11.2013 - 12.2023
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Provided exceptional service through accurate and efficient management of teller duties.
- Trained and mentored new staff on banking procedures. Cultivating and building a culture of teamwork, efficiency, accountability and diligence.
- Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of banking procedures and solutions/recourses.
- Strengthened customer relationships through proactive communication and timely resolution of concerns, enhancing overall satisfaction.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Handled various accounting transactions.
- Resolved complex customer issues efficiently, collaborating with relevant departments to ensure prompt resolution of banking transaction problems.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Set up profiles and assisted clients with migration to digital and self-service platforms to save costs and time for the customer and business, in-line with the company's strategy.
Teller
First National Bank/Quest Flexible Staffing Solutions
11.2004 - 11.2013
- Managed cash drawer operations, maintaining balanced records and minimizing discrepancies.
- Processed daily transactions efficiently, ensuring accuracy in cash handling and customer service.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Trained new tellers on operational procedures and customer engagement strategies.
Education
Higher Certificate in Banking Services - Banking And Finance
Milpark School of Business
Cape Town, South Africa 04.2001 -
National Senior Certificate -
Belhar Senior Secondary
Belhar, Cape Town12-2003
Skills
Cash handling
Teller experience
Cash management
ATM/SSD balancing & servicing
Branch operations
Customer engagement
Loss prevention
Recordkeeping
Analytical thinking
Professional demeanor
Digital Platform enablement
Accomplishments
- Legacy Top Performer Cash Migration Official (01/2015 - 12/2015)
- Top Cash Migration Official Western Cape (01/2018 - 12/2018)
- Axonify Highest Achiever for Service Western Cape (01/2018 - 12/2018)
- Invitational Tea with Lee-Anne van Zyl (FNB Chief Executive Officer) (01/2018 - 12/2018)
Software
Timeline
Universal Banker
First National Bank
11.2013 - 12.2023
Teller
First National Bank/Quest Flexible Staffing Solutions
11.2004 - 11.2013
Higher Certificate in Banking Services - Banking And Finance
Milpark School of Business
04.2001 -
National Senior Certificate -
Belhar Senior Secondary