Erin Kaleb
Cape Town
Summary
A dedicated professional who enjoys applying knowledge while continuously learning and gaining hands-on experience. Thriving in team settings , and taking pride in hard work and punctuality.
Enjoys tackling challenges and relies on interpersonal skills and a collaborative mindset to find solutions. The goal is always to deliver high-quality service and achieve great results , no matter how dynamic the environment.
Overview
4
4
years of professional experience
Work History
Personal Assistant
African Vegan on a Budget
Cape Town, South Africa
10.2021 - 10.2023
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Prepared for client meetings, including arranging accommodations and building appropriate schedules.
- Assisted with home maintenance management, special projects and daily operations.
- Booked hotels, travel and entertainment for client, family and friends.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Managed and paid household staff, keeping operations on schedule and on budget.
- Anticipated and met wide-ranging business, personal and social needs of busy client.
- Oversaw and prioritised client diary and independently solved conflicts.
Promoter
Saint Champagne Bar and Lounge
Cape Town, South Africa
08.2021 - 02.2023
- Recorded contact details of potential clients to build customer database for future outreach.
- Supervised and trained new sales promoters to provide quality customer service and promote new and existing products.
- Worked flexibly to meet demands of changing campaigns.
- Implemented targeted advertising strategies to increase brand awareness and sales.
- Established and maintained positive relationships with clients for increased brand loyalty.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Used product and service knowledge to guide customer decision-making.
- Used outstanding communication and interpersonal skills to quickly build positive customer relations for effective deal closing.
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Adapted presentation style to engage audiences of varied backgrounds and ages.
- Organised and participated in promotional events to boost brand visibility and market presence.
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
- Captured customer feedback and relayed insights to marketing and sales teams.
- Maintained positive and approachable demeanour, fostering friendly and inviting atmosphere.
- Distributed promotional materials to enhance visibility and attract target audiences.
Promoter
COCO
Cape Town, South Africa
10.2019 - 06.2021
- Recorded contact details of potential clients to build customer database for future outreach.
- Maintained excellent bottle service knowledge, communicating optimum benefits with clients for increased custom.
- Informed current and potential customers about product updates, special offers and new products.
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Used outstanding communication and interpersonal skills to quickly build positive customer relations for effective deal closing.
- Implemented targeted advertising strategies to increase brand awareness and sales.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Worked flexibly to meet demands of changing campaigns.
- Organised and participated in promotional events to boost brand visibility and market presence.
- Used product and service knowledge to guide customer decision-making.
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
- Captured customer feedback and relayed insights to marketing and sales teams.
- Distributed promotional materials to enhance visibility and attract target audiences.
- Maintained positive and approachable demeanour, fostering friendly and inviting atmosphere.
Education
Human Resource Management Concepts by Gregg Learning
CURSA
06.2016 - 06.2016
Information Literacy
Cape Peninsula University of Technology
06.2016 - 06.2016
National Senior Certificate -
Belhar High School
Cape Town, Western Cape 04.2001 - 2024
Skills
Confidentiality and discretion
Dedicated team player
Strategy implementation
Fast learning
Customer friendly
Strategic decision-making
Verbal communication
Excellent communication skills
Attention to Detail
Travel bookings
Domestic organisation
Cash management experience
LANGUAGES
English
Advanced
Afrikaans
Intermediate
REFERENCES
Chef Cola Kongoro
African Vegan on a Budget
+263 77 688 2606
Sane
Marketing Manager - Saint Champagne Lounge and Bar
+27 7475 31007
Pride Masia
COCO Promoter
+27 835281746
Timeline
Personal Assistant
African Vegan on a Budget
10.2021 - 10.2023
Promoter
Saint Champagne Bar and Lounge
08.2021 - 02.2023
Promoter
COCO
10.2019 - 06.2021
Human Resource Management Concepts by Gregg Learning
CURSA
06.2016 - 06.2016
Information Literacy
Cape Peninsula University of Technology
06.2016 - 06.2016
National Senior Certificate -
Belhar High School
04.2001 - 2024