ERIN JOSEPH
Amanzimtoti
Summary
Detail-oriented administrative professional with a higher certificate in healthcare management (distinction) and extensive experience in healthcare administration and front-desk support. Proficient in records management, scheduling, and professional communication. Strong understanding of confidentiality and operational processes in clinical environments, contributing to efficient healthcare delivery.
Overview
2024
2024
years of professional experience
Work History
Student Nurse
Livingstone Hospital
01.2023 - 12.2023
- Assisted in patient care and basic medical procedures.
- Supported nursing staff with daily ward activities.
- Developed communication, teamwork, and time-management skills.
- Participated in practical applications of skills and critical thinking.
- Monitored patients' vital signs and administered medication under supervision.
- Aided nursing staff with patient admission, discharge, and transfer.
- Maintained a safe and comfortable environment for patients through regular cleaning and sanitising.
- Contributed to ward rounds by providing updates on patient progress to healthcare professionals.
- Supported medical staff in monitoring and recording patient status.
Nursing Student
Netcare Nursing College
01.2023 - 12.2023
- Gained foundational knowledge of healthcare protocols and patient care
- Participated in clinical learning and healthcare support activities
- Assisted nursing staff with patient admission, discharge and transfer.
- Monitored vital signs, documenting changes to support patient health assessments.
- Acquired new skills by shadowing senior staff.
- Utilised equipment safely for patient care as directed by nursing staff.
- Provided emotional support to patients and families, demonstrating empathy and understanding during difficult times.
Temporary Receptionist
Intercare Amanzimtoti
Amanzimtoti, Durban
- Managed front-desk operations and handled patient enquiries professionally
- Scheduled appointments and maintained accurate patient records
- Assisted healthcare professionals with administrative and operational tasks
- Ensured a welcoming and efficient patient experience
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Managed appointment scheduling for senior management, optimising their calendars for productivity and engagement.
Education
Netcare Advancement Programme -
Durban09.2022
Higher Certificate - Healthcare Management
MANCOSA
01.2024
High School or equivalent -
Durban Girls’ High School
01.2021
Skills
- Records management
- Scheduling and coordination
- Confidential information handling
- Professional communication
- Attention to detail
- Microsoft Office proficiency
- Healthcare protocols
- Appointment scheduling
- Documentation compliance
Languages
English
Volunteer Experience
Volunteer, Bobbi Bear Foundation, 21, Supported an organisation focused on child protection and advocacy
References
Available on request
Timeline
Student Nurse
Livingstone Hospital
01.2023 - 12.2023
Nursing Student
Netcare Nursing College
01.2023 - 12.2023
Temporary Receptionist
Intercare Amanzimtoti
Netcare Advancement Programme -
Higher Certificate - Healthcare Management
MANCOSA
High School or equivalent -
Durban Girls’ High School