Erika Roos

Audiometrist

• Conducting of screening hearing tests via air conduction on African Management Software.
• Infection control
• Documenting all relevant information regarding client's hearing history.
• Management of yearly calibrations and quality assurance tests.

Spirometrist

• Conduction of screening spirometry tests using African Management Software, Hartland standards.
• Infection control
• Documenting all relevant information regarding clients health history i.e Pulmonary Tuberculosis, Chronic Obstructive Pulmonary Disease (COPD), Asthma etc.
• Management of yearly calibrations and quality assurance tests.

Supplementary Radiographer

• Conducting screening chest x-rays (extremities and spinal x-rays rarely done)
• Infection control
• Daily, monthly, quarterly quality assurance checks
• Arrange yearly quality assurance checks with external service provider

Office Administration

• Set-up of Service Level Agreements with clients (budgeting, service delivery requirements, contract administration)
• Scheduling of all medical equipment services and calibrations
• Development, implementation and control of Clinic documents
• Invoicing, quotations, ordering of stock, in the absence of the Accountant (debtors and creditors)
• Relief at reception when needed (answering e-mails, booking of clients via e-mail or telephonically, receiving of clients, preparing medical documentation for the examinations to be done.)
• Archiving

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Reduced overhead costs through careful budget management and resource allocation.
• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
• Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.
• Evaluated customer needs and feedback to drive product and service improvements.
• Devised and implemented processes and procedures to streamline operations.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.

• Handled emergency situations calmly and efficiently, ensuring prompt delivery of critical images for urgent diagnoses or treatment plans.
• Enhanced diagnostic capabilities for physicians through the timely delivery of high-quality radiographs.
• Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
• Reduced patient wait times by streamlining the workflow and optimizing equipment usage.