Erika Raubenheimer
Summary
Clinical Consultant with extensive experience at Lyra Health, specializing in case management and compliance. Demonstrated success in optimizing workflows and improving client satisfaction through effective communication and crisis intervention. Proficient in records management and team coordination, ensuring seamless service delivery and regulatory compliance.
Overview
26
26
years of professional experience
Work History
Clinical Consultant
Lyra Health
08.2022 - Current
- Oversaw complex caseload, coordinating referrals and ensuring seamless service delivery for all clients.
- Maintained meticulous case documentation and administrative records in compliance with organizational standards.
Clinician
ICAS International
03.2022 - 07.2022
- Conducted initial client intakes and assessments via telephone and chat, efficiently managing client data and scheduling.
Senior Practitioner / Social Worker (Contract)
Open Home Foundation
08.2021 - 03.2022
- Company Overview: NZ
- Managed after-hours team coordination and handled crisis interventions, requiring precise documentation and reporting.
- NZ
Foster Parent Social Worker
Open Home Foundation
10.2020 - 02.2021
- Company Overview: NZ
- Oversaw all administrative aspects of foster parent case files, including compliance checks and progress reporting.
- NZ
Practice Manager
Open Home Foundation
08.2018 - 10.2020
- Company Overview: NZ
- Directed all operational and administrative functions for the Rotorua practice.
- Ensured adherence to organizational policies and national regulatory standards.
- Managed practitioner schedules, client appointments, and office resources to maximize efficiency.
- NZ
Social Worker & Consultant
Various Organizations
02.2010 - 07.2018
- Company Overview: (ICAS, UNISA)
- Performed managerial consulting for corporate clients, advising on employee performance and workplace policies.
- Served as a Clinical Analyst, producing quantitative and qualitative reports on company trends for the Business Intelligence Department.
- Developed and facilitated professional training modules in soft skills such as stress management, emotional intelligence, and communication.
- (ICAS, UNISA)
Practice Manager
Ettian Raubenheimer Attorney
08.1999 - 12.2004
- Managed all day-to-day operations of a busy legal practice, including office administration, financial management, and human resources functions.
- Served as the primary point of contact for clients, building strong relationships and ensuring high satisfaction.
- Oversaw full-cycle financial administration, from billing and accounts receivable to financial reporting.
- Ensured the practice remained fully compliant with all applicable statutory and Law Society requirements.
- Directed case management logistics, coordinating schedules, and maintaining confidential client files.
Education
Post Graduate Certificate in Education (PGCE) -
UNISA
01.2011
Practice Management Certificate -
Law Society
01.2000
MA (SW) - Medical Social Work
University of Pretoria
01.1993
Hons B Diac - Social Work
University of South Africa
B Diac - Social Work
University of South Africa
Skills
- Office administration and workflow optimization
- Statutory compliance and policy implementation
- Vendor and financial management
- Budgeting and financial reporting
- Client account management
- Billing and relationship management
- Confidential communication and conflict resolution
- Needs assessment and HR support
- Team coordination and scheduling
- Records management
- Case file management
- Microsoft Office Suite
- Adobe Acrobat
- CRM and EHR systems
Education Certifications
- Post Graduate Certificate in Education (PGCE), UNISA, 2011
- Practice Management Certificate, Law Society, 2000, Financial Management, Human Resource Management, Client Relationship Management, Administration, Business Management
- MA (SW) Medical Social Work, University of Pretoria, 1993
- Hons B Diac (Social Work), University of South Africa
- B Diac (Social Work), University of South Africa
Personal Information
- Available: Immediate
- Driving License: Valid SA and NZ licenses
Timeline
Clinical Consultant
Lyra Health
08.2022 - Current
Clinician
ICAS International
03.2022 - 07.2022
Senior Practitioner / Social Worker (Contract)
Open Home Foundation
08.2021 - 03.2022
Foster Parent Social Worker
Open Home Foundation
10.2020 - 02.2021
Practice Manager
Open Home Foundation
08.2018 - 10.2020
Social Worker & Consultant
Various Organizations
02.2010 - 07.2018
Practice Manager
Ettian Raubenheimer Attorney
08.1999 - 12.2004
Post Graduate Certificate in Education (PGCE) -
UNISA
Practice Management Certificate -
Law Society
MA (SW) - Medical Social Work
University of Pretoria
Hons B Diac - Social Work
University of South Africa
B Diac - Social Work
University of South Africa