

Dynamic Optical Assistant with extensive experience at Moffatt, excelling in optical sales and patient care. Proven ability to enhance customer satisfaction through effective frame selection and fitting. Recognized for exceptional communication skills and adept problem-solving, ensuring seamless operations and a welcoming environment for all clients.
❖ Greetings of customers as they enter shop
❖ Assisting customers select new frame.
❖ Measuring frames and ordering correct script glasses for customers.
❖ Ordering contact lenses for customers
❖ Adjusting and repairing customer frames
❖ Managing all daily banking and reports
❖ Handling of petty cash box
❖ Process and manage all day-end cash-ups
❖ Print all daily reports and run daily audit trail
❖ Pre-screening test on customers
❖ Answering telephone and assist in making bookings
❖ Ensuring front shop stays neat and clean
❖ Following up with lab orders
❖ Assisting customers with queries and complaints
❖ Assisting in receiving capturing new stock and keeping storeroom in order
❖ Checking of stock and capturing stoke take
❖ Ensuring all email has been answered and dealt with
❖ Ordering of new frames and capturing
❖ Greetings of customers as they enter shop
❖ Assisting customers select new frame.
❖ Measuring frames and ordering correct script glasses for customers.
❖ Ordering contact lenses for customers
❖ Adjusting and repairing customer frames
❖ Managing all daily banking and reports
❖ Handling of petty cash box
❖ Process and manage all day-end cash-ups
❖ Print all daily reports and run daily audit trail
❖ Pre-screening test on customers
❖ Answering telephone and assist in making bookings
❖ Ensuring front shop stays neat and clean
❖ Following up with lab orders
❖ Assisting customers with queries and complaints
❖ Assisting in receiving capturing new stock and keeping storeroom in order
❖ Checking of stock and capturing stoke take
❖ Ensuring all email has been answered and dealt with
❖ Ordering of new frames and capturing
❖ Accurately processed customers transactions and maintained cash draw.
❖ Responsible for solving customers complaints and providing information regarding medication.
❖ Assisted other pharmacy staff with medication and information.
❖ Answering switch board and redirecting calls or assisting with a c.o.d order and delivery.
❖ Update all prices and creating labels and signs for new stock.
❖ Managing all daily banking and reports.
❖ Handling of petty cash box.
❖ Process and manage all day-end cash-ups of all cashiers.
❖ Print all daily reports and run daily audit trail.
❖ Inform and email all Reps with updated order information.
❖ Assist all pharmacists in dispensary department when needed.
❖ Ensuring front pharmacy stays in neat clean order.
❖ Assisting cashiers in any query.
❖ Loading of Capitec ATM.
❖ Assisting in receiving capturing new stock and keeping storeroom in order.
❖ Setting up and merchandising of gondola ends.
❖ Standing in for administrative clerk, if on leave or not percent at work.
❖ Assisting in dispensary with all emails on patient’s medication and medical aid
❖ Ordering of Placecol and making facial bookings for clients.
❖ Assisting in taking patient’s blood pressure, and weighing
❖ Assisting in weighing babies and toddlers.
Filing all documents.
❖ Maintaining and updating patient medical aid and personal information.
❖ Answering of switchboard and redirecting or assisting patient.
❖ Manage cash register and receiving payments.
❖ Manage and schedule all lab and doctors’ appointments.
❖ Resolve all unpaid medical aid payments.
❖ Ordering of all needed medical equipment and stationery.
❖ Retrieving all patient files from archive.
❖ Emailing of lab reports between doctor’s room lab and patient.
❖ Providing all pharmacies with needed medical aid related information regarding patient.
❖ Assisting accountant with invoicing and managing all statements.
❖ Marinating a neat and friendly front line for all walk-in patients.
❖ Creating new files and discarding old patient files.
❖ Ensuring filing system stay in a neat updated functional order.
Optical sales
Patient care
Appointment scheduling
Product upselling
Transaction processing
Insurance verification
Frame selection
Frame fitting
Contact lens care
Eye examination assistance
Eyeglass repair
Optical dispensing
Optical equipment maintenance
Frame repair specialist
Payment collection
Patient recordkeeping
Work order preparation
Paperwork management
Supply restocking
Appointment setting
Practice management software
Insurance billing
Insurance processing
Glasses repair
Eyewear advising
Teamwork
Patient education
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Patient care coordination
Patient assessment
Excellent communication
Decision-making
Self motivation
Time management abilities
Adaptability and flexibility
Effective communication
Active listening
Relationship building
Patient follow-up
Task prioritization
Professionalism
Reliability
Continuous improvement
Customer service