ERIC SIPHIWE MKHIZE
SECURITY OPERATIONS MANAGER
Durban,KwaZulu-Natal
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Operations Manager
Idlangamandla Security
Durban
01.2020 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
Security Manager
Smada Group
Durban
03.2019 - 01.2020
- Conducted drills to keep security staff on alert and proficient with established plans.
- Kept team compliant with security protocols and appearance standards.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Investigated incidents and wrote reports.
Area Manager, Regional Security Manager
Isidingo Security Services
Durban, Richardsbay, Empangeni, Vryheid & Ermello - Orgies
05.2014 - 01.2019
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Dedicated to expanding client bases by building lasting relationships.
- Oversaw budget planning, strategy development, community outreach for organization.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Directed workforce planning, customer retention and customer service management for multiple locations.
Security Officer, Mobile Supervisor, Area Manager
Bhejane Security Consultants
KwaZulu-Natal
04.1997 - 05.2014
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer
Springbok Patrols
Durban
01.1996 - 03.1997
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
Education
Certificate in Security Management -
Oxbridge Academy
04.2001 -
Diploma in Project Management -
Alison
04.2001 -
Certificate in Problem Solving -
NSP Consultants
Durban 04.2001 -
Diploma in Operations Management -
Alison
04.2001 -
Certificate in Incident / Accident Investigation -
The South African Labour Guide
04.2001 -
Computer Certificate -
Intuition College
04.2001 -
Fundamental of Human Resources -
Alison
04.2001 -
Grade A Certificate -
Ingonyama Security Training
04.2001 -
Firearm Competency Certificate -
Ethekwini Protection & Training
04.2001 -
Skills
Business administration
Strategic planning
Report generation
Business planning
Cost reduction and containment
Performance Evaluations
Contract Management
Business Development
Budgeting
Logistics Management
Employee relations and conflict resolution
Negotiation
Operations management
Contract Negotiation
Data analysis
Expense reports
Timeline
Operations Manager
Idlangamandla Security
01.2020 - Current
Security Manager
Smada Group
03.2019 - 01.2020
Area Manager, Regional Security Manager
Isidingo Security Services
05.2014 - 01.2019
Certificate in Security Management -
Oxbridge Academy
04.2001 -
Diploma in Project Management -
Alison
04.2001 -
Certificate in Problem Solving -
NSP Consultants
04.2001 -
Diploma in Operations Management -
Alison
04.2001 -
Certificate in Incident / Accident Investigation -
The South African Labour Guide
04.2001 -
Computer Certificate -
Intuition College
04.2001 -
Fundamental of Human Resources -
Alison
04.2001 -
Grade A Certificate -
Ingonyama Security Training
04.2001 -
Firearm Competency Certificate -
Ethekwini Protection & Training
04.2001 -
Security Officer, Mobile Supervisor, Area Manager
Bhejane Security Consultants
04.1997 - 05.2014
Security Officer
Springbok Patrols
01.1996 - 03.1997