A results-driven professional with over 5 years of experience in, customer service,sales,logistics and operational management. Proven experience in building strong client relationships,Closing sales, stock handling and managing inventory. Skilled at ensuring compliance with safety and operational standards. Adept at streamlining processes, maintaining high service quality, and driving continuous improvement initiatives.
Operation Supervision: Supervised daily sales operations, ensuring timely and efficient delivery of products to customers.
Inventory Management: Maintained accurate inventory records and handled stock allocation to meet customer demands.
Customer Relationship: Built and nurtured strong client relationships, driving customer satisfaction and retention.
Revenue Reporting: Oversaw the collection, documentation, and reporting of sales revenue to ensure operational accuracy.
Market Analysis: Conducted market research and analysis to identify opportunities for improving service delivery and expanding market reach.
Sales Growth: Successfully tripled daily sales by implementing targeted sales strategies and streamlining operations.
Achievements:
· Successfully tripled the daily sales.
· Onboarded new customers for a complex product
Report Preparation: Ensured the accurate preparation and timely submission of logistics reports.
Shipment Handling: Monitored and managed shipment handling processes to maintain operational efficiency.
Customer Relations: Fostered strong customer relationships by addressing feedback and enhancing service delivery.
Market Strategy: Conducted market analysis to identify challenges and propose strategic solutions.
Inventory Support: Supported inventory control processes, ensuring stock levels aligned with shipment demands.