Erich Vieth

* Using my English skills and training to thoroughly review information clients share in the report.

*To ensure all information is captured and correct.

Paying attention to details to ensure the reviewed report is correct and to a high standard.

• Oversaw daily operations, maintaining effective business processes and supporting operational efficiency.
• Being the first line of contact for technical issues related to the hardware sold. Solving driver and hardware issues, hardware and software configuration, and any other technical queries which may arise.
• Coordinated with Hisense to customise drivers and hardware configurations based on client requirements.
• Hosting/Attending meetings with customers and suppliers for the operations and technical side of the business.
• Resolved customer queries, ensuring high levels of satisfaction.
• Facilitated customer communication for software and hardware modifications.
• Assist in maintaining office IT. infrastructure.
• Dealing with employers, stock, technical, operations and customers calling in for assistance.
• Training staff.
• Managing warranty swap outs.
• Preparing micro manuals for computer and driver issues.
• Stock preparation and stock management. Incl. Serial number tracking using Pastel. Loan stock management.
• Applying/managing of L.O.A.s (Letters of Authority) for imported electronic goods.

• Telephonic and email Support for Software and Hardware issues.
• Specific assistance with assisting customers in configuring their devices to work efficiently and correctly with the software sold. This includes mobile Android, Apple and Windows devices.
• Maintaining Office I.T. infrastructure, incl. setup and management of VPN server.
• Updating the database (MS Access), compiling Excel spreadsheets.
• Office Duties: Filing, Invoices, Orders, Customer Care, Stock control and Other related duties.

• Teaching high end adult businessmen English.
• Interacting with all kinds of clients on a number of levels.
• Ensuring clear understanding.

• Managing staff. Salaries, disputes, work quality and other related duties.
• Job Planning.
• Liaising with new customers and existing customers.

Quotes, queries, concerns.

• Setting up automated irrigation systems when required.
• Quality Control.
• Equipment Maintenance.
• Sourcing equipment and supplies, and any other related duties.

• Technical Support: 1st and 2nd Line Support for approx. 140 employees.
• Setting up and Configuring PCs for users incl. email, network, peripherals and user privileges in active directory.
• Hardware, O/S and networking support.
• Repair and Servicing of faulty equipment. (PC's, Printers, and other)
• Creating new user email addresses on Lotus Notes.
• Training Staff: Excel and Telephone system/etiquette.
• Server backups.
• Patch panel maintenance, incl. PABX.
• VOIP Engineer: VOIP Installations, including site assessment, telephone line testing, broadband speed tests.
• Router configuration and troubleshooting.
• Network installations and troubleshooting.
• VOIP installations and setup tests.

• ISP 1st line Technical Support. Incl. New email address setup and password resets.
• Database Website Development using PHP, MySQL, Smarty and Ruby on Rails.

• Bar, Waiter and Housekeeping.
• Cellar Management.
• Assisting Staff.

• Production line, Packing, Preparing plants and other related duties.

• Developed templates and molds, producing art pieces with precision using fiberglass and resin.
• Performed quality control inspections on products, ensuring adherence to standards and enhancing overall product quality.
• Coordinated site setup for events, ensuring all elements were in place for successful execution.