As an experienced and dedicated IT Specialist with 15 years of experience, I excel in identifying efficiencies and pinpointing problem areas within data streams while effectively communicating project needs. As a Technical Trainer I am adept at receiving and monitoring data from diverse sources, including Access, SQL, Power BI, and Excel etc. I possess a strong ability to synthesize quantitative information and engage effectively with both colleagues and clients. My proven track record includes generating summary documents for senior management in terms of reporting, particularly for monthly and quarterly audit and compliance reporting. A full detailed CV is available upon request.
Overview
6
6
years of professional experience
Work History
Technical Trainer (HYBRID) - CIB (local) and Treasury (global) / Client Enhancement Installation & Training
Nedbank South Africa (Nedbank Business Support)
Sandton
09.2021 - 06.2026
Doing daily reports through excel and Power BI dashboard.
Respond to and ensure detailed feedback and updates to clients and internal stakeholders on queries
Training and maintaining RRB, NCB, NBB, NBH, CIB Corporate Server, Ned Treasury users.
Running tests since last DECEMBER 2024 using Postman and Swagger through the API Lifecycle as we onboard new and old clients from Nedbank Business (NBB) to the new Nedbank Business Hub (NBH) web and App as the pilot will be live from May 2025.
Training and maintaining RRB, NCB, NBB, NBH, CIB Corporate Server, Ned Treasury users.
Reporting back to the Developers and Management about errors encountered while testing and slowness of the new Domestic Transaction interface (NBH), making sure we break the system and run proper tests also suggesting new ideas preparing our clients to be able to do smooth transactions without any frustrations through MuleSoft and other software.
Activating new and old business profiles from Domestic Transactions for their payments into new world Nedbank Business Hub (NBH
Doing live Demo training sessions on Microsoft Teams for external and Internal clients to introduce them to new Domestic Transaction interface (NBH)
Display operational confidentiality by ensuring compliance to relevant standards and policies
Training and maintaining RRB, NCB, NBB, NBH, CIB Corporate Server, Ned Treasury users.
Creating Power BI reports and administering and configuring the CRM (Salesforce) systems
Respond to and ensure detailed feedback and updates to clients and internal stakeholders on queries
Improve and maintain client service by operating according to optimal capacity
Find innovative and workable solutions to assist both internal and external stakeholders according to their specific requirements.
Establish and maintain client relations and satisfaction against agreed to standards and timeframes
To troubleshoot and where possible, remedy any computer related conflicts in order for the client to be able to transact
Deliver quality output by efficiently and effectively adhering to all processes.
Manage workflows via Nedbank systems which include Siebel, Nitro and Imali
Install electronic banking profiles for client and Train clients on electronic banking profile
Resolve client technical queries on electronic banking products as per agreed standard timeframes
Resolve client training queries on electronic banking products
Update MIS daily (log sheets, exception reports and utilisation reports)
Conduct client courtesy calls, live runs and follow ups also train clients on cash product suites
Use your discretion to prioritise urgent client queries and train clients on cash product suites on Domestic Transactions
Limit risk exposure by adhering to processes and procedures
Manage cost awareness and control through efficient usage of office resources (stationery, cell phones and printing resources)
Keep abreast of legislation and other industry changes that impact on the role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practised, and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Reason for leaving : Looking for better opportunities
Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS under Branch 0859 and All National branches.
Providing Swift details and investigating on late payments.
Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA).
Providing the Debtor Management and Sales departments with Swift details before a payment is processed and allocated accordingly.
Creating data reports daily and making follow-ups regarding tracing unreleased and processed payments using Global BOP categories.
Working on Inward Payments systems like GPS: Team Leader, GPS: Branch System Maintenance, GPI Enquiry, GPS: SIM Administrator, GPS: Enquiry Office, MCA View, Eclipse GPS: Branch System Maintenance, GPS: GPI enquiry etc.
Monitoring of IPs for Incoming Payment Services also checking current statuses and escalating to processors to act accordingly, and advising them to release payments.
Allocating unassigned IPs to Team Leaders to allocate to the Processors to act and process payments assigned to them.
Acting as the escalation point between Management, Processors, Team Leaders and
Nedbank Clients and relevant distribution groups like CSS Payment Query, ITT Notifications, Debtors Management, Tvc Defence etc.
Reason for leaving : Interim position as department was strugggling.
Remote Technical Support Specialist Level 5 (HYBRID)
Absa Bank
12.2020 - 04.2021
Working with OS platforms and administrative functionalities.
Adding systems to the domain. Mapping network drives.
Locating files and troubleshooting associated issues.
Dealing with software and platform architecture skills, communicating with groups responsible for SAP systems.
Installing software applications, drivers and printers.
Adhering to all IT standards and procedures when assisting Clients.
Moved equipment while following Health and Safety regulations to ensure a safe workplace.
Installed keyboards and mice for user workstations.
Onboarded 3G cards and responded to logged support calls to assist users.
Administering and configuring the CRM (Salesforce) systems.
Providing technical remote support to users and Investigating desktop related incidents
Providing workstations related support for Absa retail as well as the corporate environment.
Participating in user acceptance testing and providing management with feedback to be able to provide necessary support
Recommending changes in internal and external processes which will result in improved service delivery.
Working together as a team to reach department/team’s goals by respecting, trusting and assisting each other.
Working together as a team to improve service delivery.
Providing remote support to all Absa users utilising the given remote tools, by resolving all non-hardware related incidents recorded in Service Now.
Monitoring and delivering Service Desk outputs and Investigating desktop related incidents
Assisting with Incident and Problem management by identifying and reporting recurring errors/problems to the relevant support parties.
Identifying and reflecting in Service Now all Domain controllers that are offline and re-assigning incidents to the x86support team for assistance.
Identifying and reflecting in ServiceNow all switches and/or routers that are offline and re-assigning these incidents to the relevant support teams within Absa.
Identifying and reflecting in Services Now all regions where problems are being experienced on the Absa WAN for whatever reasons and re-assigning these incidents to the relevant Absa support teams.
Resolved all incidents logged in ServiceNow remotely, adhering to back-office service level agreements.
Ensuring that incidents logged in Service Now that cannot be resolved remotely, are re-assigned to the relevant parties.
Attending to all problem-related incidents that have been logged in Service Now by the Service Desk front office and not resolved within the set service level agreement.
Ensuring that Absa staff members are informed/updated regarding the status of their outstanding and unresolved incidents, and that the possible issues are escalated timeously to all the relevant parties.
Investigating and analysing root causes as well as problem reoccurrences, in order to assist with Incident and Problem management.
Utilising various resources to resolve critical and complex system incidents within the Absa Group and analysing, recommending and implementing solutions to complex incidents using their specialist in-depth knowledge.
Assist in determining/identifying the root cause of an incident.
Restore/resolve the incident remotely or re-assign it to the applicable area for further investigation and resolution.
Escalating to management in said events/circumstances as described above
Re-assigning unresolved incidents to the relevant call coordinators for resolution by Field support (vendor) and/or other relevant support groups
Enhanced customer experience by ensuring timely resolution of incidents, following up to confirm satisfaction with services delivered.
Providing support of Microsoft O365 Administrative Tools and Active Directory.
Reason for leaving : Reason for leaving : Looking for better opportunities as I was on contract which was ending.
Education
NVQ Level 5 - Sales Force Management
ALISON
Kempton Park, GP
01-2025
NVQ Level 5 - API Pentesting for CEH
ALISON
Kempton Park, GP
01-2025
Information Technology - Cyber Mindfulness: Calm Minds Fight Cybercrimes
Nedbank
Sandton, GP
01-2023
NVQ Level 5 - Cyber Mindfulness: The Myth of Multitasking
Nedbank
Sandton, GP
01-2023
NVQ Level 5 - Cyber Mindfulness: Calming Your Amygdala
Nedbank
Sandton, GP
01-2023
NVQ Level 5 - The Zensory's Mindful Security Toolkit
Nedbank
Sandton, GP
01-2023
NVQ Level 5 - Service Desk Analyst
APMG International
Woodmead, GP
01-2018
Higher National Diploma - Web Designing
Boston Business College
Welkom, FS
01-2002
Certificate of Higher Education - Matric
Navilsig High School
Bloemfontein
01-2000
Diploma - Project Management
ALISON
Kempton Park
01-2025
NVQ Level 5 - Data Science - Working with Data
ALISON
Kempton Park
01-2025
NVQ Level 5 - IT Management - Software and Databases
ALISON
Kempton Park
01-2025
NVQ Level 5 - ISO 20000 Principles of IT Service Management System (ITSM)
ALISON
Kempton Park
01-2025
NVQ Level 5 - CompTIA Cloud+ Intermediate
ALISON
Kempton Park
01-2025
NVQ Level 5 - CompTIA A+ 1000 - Part 1
ALISON
Kempton Park
01-2025
NVQ Level 5 - Fundamentals of Managing and using Data for Business Intelligence
ALISON
Kempton Park
01-2025
NVQ Level 4 - Essentials of IT Service Management and Infrastructure Library
ALISON
Kempton Park
01-2025
Further Education and Training Certificate - Information Technology (System Support)
Information Technology NQF Level 5
Pretoria, GP
NQF Level 4 - Information Technology (Technical Support)
Advance Technical Trainer – Global Commercial Excellence (Training) at Integrated DNA Technologies PTE LTDAdvance Technical Trainer – Global Commercial Excellence (Training) at Integrated DNA Technologies PTE LTD
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation