Ephraim Mndebele
Branch Manager
Pretoria
Summary
Knowledgeable branch manager with strong background in managing branch operations and ensuring consistent customer satisfaction.
Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency.
Proven expertise in problem-solving and financial management.
proven record in stock management and stock lose control.
Overview
11
11
years of professional experience
Work History
Branch Manager
Gelmar Pty Ltd - Montana and Centurion Branch
Pretoria, South Africa
07.2019 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Trainee Manager
Shoprite Store
Hammanskraal, South Africa
01.2015 - 12.2015
- Learned new materials, processes, and programs quickly.
- managed a small team to increase sales and excellent operation of store
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- supporting departmental managers in store to maximize sales and ensure store standards are met.
- merchandising and stock receiving,
Education
High School Diploma -
Bona Lesedi High School
Pretoria, South Africa 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Development of new employees through training and equipping with skills required
motivation of staff members
advanced computer use
stock lose control
running of stock takes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Gelmar Montana - 010 591 2695
Gelmar Centurion - 012 653 0780
Gelmar Pretoria Area Manager ( Divan Greyvenstone ) 084 806 5440 / 066 006 6331
Timeline
Branch Manager
Gelmar Pty Ltd - Montana and Centurion Branch
07.2019 - Current
Trainee Manager
Shoprite Store
01.2015 - 12.2015
High School Diploma -
Bona Lesedi High School
04.2001 -