Ephesia Bako

• Coordinating the onboarding process for new employees.
• Quality checking of new employee documents.
• Ensuring all new employees have a hard file, and all documents are checked.
• Ensure that filling is done correctly, and documents are put in the file according to the file index.
• Maintain an electronic file and scan all new employee documents.
• Maintain the safekeeping and appearance of employee files.
• Communicating with employees about account updates, benefits, and pension payments when requested.
• Liaising between the Momentum Pension Fund and HR.
• Accurate minute-taking in meetings.
• Confirmation of employment and change of status letters.
• Generate a pension fund stats report.
• Coordinating the employee termination and administration process.
• Ensuring the asset-return forms are signed before the employee's exit.
• Responsible for UIF facilitation for exiting employees.
• HR ad hoc duties.
• HRBP Support (Motivations, Change of Status, Disciplinary Hearing Support)
• Coordinating monthly payroll input documents.
• Meeting payroll deadlines.
• Ensuring accurate collation of data.
• Scanning payroll inputs.
• Capturing new employees in the system.
• Maintaining and updating the SAGE People system.
• Responsible for setting and resetting employees' passwords for Sage 300.
• Custodian of Capturing Employees' Leaves on the HR System.
• Capturing Training and Development Documents
• Coordinating the switchboard: Ensure that calls are directed to the relevant person, and that customers get the help they need.
• Relieving the receptionist for lunch.
• Assisting with general reception duties: welcoming visitors and offering them something to drink, answering the telephone, and making sure that any employee who takes the stationery signs for it.
• Load Purchase Orders (POs) in the prescribed manner, where and when required, on D365.
• Communicate POs' numbers with suppliers.
• Close PO'S when completed
• Maintain confidentiality.
• Help solve conflicts, disputes, and concerns, offering practical and smart solutions.
• Managed the hiring processes within the company, dealing with matters including writing advertisements, reviewing CVs, interviewing, and selecting candidates.
• Design and update job descriptions.
• Screen incoming resumes and application forms using job descriptions.
• Shortlist CVs and send them to line managers.
• Sending PL link to candidates.
• Schedule an interview with the line manager and candidates.
• Compile monthly HR reports.
• Advertise job openings on the company's career page, job boards, and internally.
• Updating recruitment stats weekly.

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipt, refunds, change or tickets
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
• Proactively communicated customer loyalty schemes throughout customer checkout to increase membership signups and customer loyalty
• Welcomed customers to the checkout in a warm and polite manner, for continued customer satisfaction
• Partook in friendly and polite conversion during customer checkout and payment processing to maintain excellent customer service
• Conducted in-depth evaluations into vouchers to ensure they were in date, valid and genuine, reporting concerns to supervisors promptly
• Analysed cash notes provided by customers during payment to ensure money was genuine before processing payments
• Carried out beautiful and decorative gift wrapping on customer purchases when required
• Processed cash and card payments within company's set deadlines, especially more efficiently during busy shopping periods
• Maintained high productivity by efficiently processing cash, credit and debit payments
• Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently
• Assessed customer needs through clear communication, anticipating and responding appropriately to queries
• Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies
• Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty
• Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting

Human Resource Management.

• Recruitment, selection, and appointment process.
• Application of transfer and cross-transfer.
• Preparing a job offer and memorandum for the appointments.
• Typing all appointment letters of employees.

Labor Relations

• Receiving and filling of complaints.
• Labour workshop preparations.
• Typing invitations to labor resolution events.
• Assist in the labor resolution process.

Human Resource Development.

• Recording and filling training-related materials.
• Processing training needs.
• Assist with audit skills process.
• Inviting people to the course and training.

Leave management.

• Recording incoming leaves.
• Preparing a leave plan.
• Preparing leave gratuity.
• Preparing monthly statistics.

RECORDS MANAGEMENT.

• Retrieving and tracing files.
• Managing outgoing and incoming files.
• Receiving, sorting, recording, and filing documents.

• Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records
• Received, processed and organised deliveries within tight deadlines
• Provided helpful, attentive sales support to generate positive customer feedback
• Received and inspected incoming shipments, recording inventory transactions with RF scanners to maintain accurate records
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service
• Boosted sales and improved customer satisfaction by providing attentive, personalised client services
• Liaised with potential customers to determine needs and provide recommendations
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans
• Promoted sales and special offers for discounts and merchandise options
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items
• Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options
• Managed transactions with high accuracy to achieve smooth till reconciliations
• Explained products' benefits and value, engaging customers in new stock to drive sales
• Day to day marketing