Enrique Dubliquey
Cape Town
Summary
Multi-Skilled Service Consultant with experience in customer support, sales, and financial services compliance. Drives new client growth by matching services to customer needs, explaining product features, and improving service uptake through targeted outreach. Maintains accurate transaction records, supports training at customer sites, and reinforces regulatory standards across day-to-day service delivery.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Multi-Skilled Service Consultant
Old Mutual Finance
Cape Town
08.2024 - Current
- Facilitated personalized service selection for customers by evaluating individual needs and preferences.
- Exhibited in-depth knowledge of company products and services, including pricing structures and detailed features.
- Surpassed sales goals by implementing innovative marketing strategies that attracted new clients.
- Leveraged marketing initiatives to support professionals in entering new markets and building a strong client base.
- Delivered training at customer locations, guiding users on optimal product usage to enhance satisfaction.
- Maintained meticulous records of customer interactions and transactions, thoroughly documenting inquiries and feedback.
- Proposed improvements in product offerings and service delivery to management, addressing potential issues proactively.
- Ensured strict compliance with financial regulations, safeguarding the organization's operational integrity.
- 08/2024 – Present
Spa Attendant
One & Only Resort
Cape Town
02.2023 - 05.2024
- Prepared treatment rooms meticulously to support massage therapists, ensuring optimal conditions for client service.
- Processed customer payments using cash registers and point-of-sale systems, maintaining accuracy and contributing to smooth transactions.
- Compiled daily reports detailing maintenance issues, facilitating timely resolutions and enhancing overall facility operations.
- Supported massage therapists by preparing treatment rooms meticulously before appointments.
- Processed customer payments efficiently using cash registers and point-of-sale systems, ensuring accuracy.
- Completed comprehensive daily reports highlighting maintenance issues requiring prompt attention.
- 02/2023 – 05/2024
General Worker
Trans Two Event Logistics
Cape Town
01.2022 - 12.2022
- Coordinated event setup and logistics, meeting all requirements for successful execution.
- Managed event schedules and compliance documentation, ensuring adherence to all standards.
- Communicated effectively with stakeholders to streamline workflows, enhancing overall efficiency.
- Ensured compliance with safety protocols and maintained facilities for optimal operational readiness.
- 01/2022 – 12/2022
Education
High School Diploma -
Alexander Sinton High School
Cape Town, South Africa12-2020
Skills
Record-keeping
Time management
Data entry
Calendar coordination
Document management
Conflict resolution
Customer service
Client communication
Sales support
Timeline
Multi-Skilled Service Consultant
Old Mutual Finance
08.2024 - Current
Spa Attendant
One & Only Resort
02.2023 - 05.2024
General Worker
Trans Two Event Logistics
01.2022 - 12.2022
High School Diploma -
Alexander Sinton High School