Enrico Alexander

• Sales & Targets: Consistently meet or exceed monthly sales targets and proactively push available stock. Quote management and following up on pending deals are strictly monitored. [1, 2]
• Customer Service: Provide high-end, consultative service to walk-in customers, respond to queries, and ensure smooth delivery processes. [1, 2]
• Showroom Maintenance: Ensure the floor is clean, tidy, visually appealing, and that all products have clear, accurate pricing. [1]
• Administration: Process quotations, ensure orders are secured with deposits within mandated timeframes (often within 3 days), and accurately manage client data in systems like Syspro

*Executed B2B cold calls to identify and engage potential business clients daily.
*Cultivated and nurtured leads to support new business opportunities.
*Presented and demonstrated product solutions aligned with business needs.
*Achieved sales goals through follow-ups and strategic upselling to healthcare facilities, closing contracts.

• Increased customer conversion by contacting potential customers and following up leads.
• Improved sales outcomes by understanding customer needs and spotting sales opportunities.
• Strengthened customer confidence by keeping product information current and updated.
• Enhanced decision-making by explaining and demonstrating product features clearly.
  Boosted revenue by upselling products that matched customer requirements.
• Achieved sales targets by closing deals and confirming orders promptly.
• Reduced payment errors by processing sales transactions accurately on the point of sale.
  Improved delivery satisfaction by organising couriers when required for timely dispatch.
• Supported smoother service by managing stock control responsibilities effectively.
• Improved store efficiency by completing sales admin duties accurately.

• Accompanied Sales Representatives on customer visits, promoting and demonstrating Ryobi power tools, Robmeg steel and aluminium windows, sliding doors, garage doors, and Heatech geysers.
• Provided product Knowledge, recommendations, assisted customers with purchasing decisions, and delivered excellent customer service while supporting sales growth and building strong client relationships.

• Contacted prospective and existing customers to promote products and services, generate sales, and build customer relationships.
• Identified customer needs, handled inquiries, processed orders, and consistently achieved sales targets while delivering excellent customer service and maintaining accurate customer records.

• Managed inventory levels through receiving, tracking, and organising stock to maintain accurate records and ensure product availability.
• Conducted regular stock counts and assisted with replenishment while maintaining an organised stockroom to enhance store operations efficiency.