ENRAE MARILLIER
Ingot, Westpark, Pretoria
Summary
I started my own Eatery which went well from December 2020 unfortunately because of poor planning and lack of better knowledge i had to close down. I Was selected as a Prefect in Grades 5 to 11and Won numerous awards for hockey, netball, and softball. In the year 2008 during my High school year i was selected to play for gauteng provincial hockey team, unfortunately due to lack of funds i was unable to join or go further with that.
I received a certificate for a Practical Baking Course – in Basic Bread Baking Consumer Class. I attended a Cabin Crew Workshop in October 2010 with The Staff Web Team, a Division of Webb Elgin Associates.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Cashier and Salesperson
Ultra-Liquors
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Processed customer refunds and exchanges according to established guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Sales Consultant
Young Design Emporium, YDE
Pretoria
03.2014 - 08.2015
- Maintained organized, presentable merchandise to drive continuous sales.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained sense of urgency in answering customer questions and requests through calls.
- Responded to telephone and in-person requests for information.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- operating cash desk and safe keeping on the in take of cash.
- Ensuring that the cash up and banking is done accurately
- Putting clients items asides as requested and following up on IBT orders and giving constant feedback to clients.
Sales Consultant
Palladium Menlyn, The Scottish Group
Pretoria
12.2015 - 11.2016
- Assisting customers
- Handling our clients with friendliness and respect
- Ensuring excellent customer service
- Ensuring that all admin tasks are completed accurately
- Secure cash control
- Cleanliness and tidiness of the shop, storeroom
- Product and Brand knowledge
- Maintained organized, presentable merchandise to drive continuous sales.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
Sales Consultant
Csquared
Pretoria
11.2016 - 01.2018
- Maintained sense of urgency in answering customer questions and requests through email and telephone.
- Maintained organized, presentable merchandise to drive continuous sales.
- Provided sales and customer service assistance to walk-in traffic
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on the latest merchandise through continuous training.
- Retained consistent client base by conducting market research to develop brand strategy.
Assistant manager
House of Monatic Csquared
Pretoria
06.2018 - 11.2020
- Assisting clients and enquiries to the best of my ability
- Ensuring that banking is don
- Ensuring administration work is done accurately
- Ensuring company policies are followed through continuous training
- Draw up on the monthly schedule
- Delegation of tasks and Resolving customer issues to their best satisfaction
- Motivating and encouraging the team
- Having a good Eye and also attention to detail
- Stock Control and Consolidating
- Calculating the Weekly KPI
- Calculation of store growth and setting individual Targets Submitting reports weekly and monthly
- Completed regular inventory counts to verify stock levels, address discrepancies and developed prevention methods for stock loss.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Accounts Manager
PBM Group
Pretoria
11.2020 - 12.2021
- Maintaining excellent customer relationships
- Assisting clients with there needs and wants Liaising with suppliers
- Product knowledge Assisting walk-in clients and Keeping our clients updated with new products
- Submitting weekly client reports to my line manager
- Educated clients on new products or services to increase customer engagement with brand.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Listened attentively to client feedback to create stronger relations and shape business.
- Sold new products and services and developed new accounts to maximize revenue potential.
Personal Assistant
Mathunzi Attorneys
Pretoria
02.2021 - 07.2022
- Preparing of claim Statements
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained appropriate filing of personal and professional documentation.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Typing and editing of Documents
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Grade 12 - Human Resource Management
VoortrekkerHoogte High School, Tshwane North College
Nursing Home base care - undefined
Healthnicon nursing college
06.2016 - 12.2016
Human Resources Management
Tshwane North College
Human Resources Management 06.2013 - 12.2013
Skills
Languagesundefined
Accomplishments
- 4 | Page : Printing out Documents and submitting where needed : Documenting Travel and other CTC : Preparing necessary Documents for Court Appearance : Making and taking calls : Attending to client Queries : Diary Management (schedule meetings and manage calendar ) : Filling Documents and Case files : Taking notes at meetings : Plan travel and Accommodation : Receiving and making calls
- Start Date : February 2021
- End Date : May 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Assistant
Mathunzi Attorneys
02.2021 - 07.2022
Accounts Manager
PBM Group
11.2020 - 12.2021
Assistant manager
House of Monatic Csquared
06.2018 - 11.2020
Sales Consultant
Csquared
11.2016 - 01.2018
Nursing Home base care - undefined
Healthnicon nursing college
06.2016 - 12.2016
Sales Consultant
Palladium Menlyn, The Scottish Group
12.2015 - 11.2016
Sales Consultant
Young Design Emporium, YDE
03.2014 - 08.2015
Human Resources Management
Tshwane North College
06.2013 - 12.2013
Cashier and Salesperson
Ultra-Liquors
Grade 12 - Human Resource Management
VoortrekkerHoogte High School, Tshwane North College
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