Enoch Mpho Peega
Kibler Park
Summary
Dynamic sales professional with proven expertise in managing comprehensive customer order and delivery processes, ensuring flawless transaction handling and exceptional client satisfaction. Skilled in developing strong customer relationships and driving brand engagement to consistently exceed sales targets and operational goals.
Overview
20
20
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Call Center consultant
Compu-Genesys
- Current
- Inbound calls, Outbound calls, Office Filing, Telemarketing, Customer care & General administration
Sales/Trade Marketing Representative
British American Tobacco South Africa
06.2012 - 12.2025
- Service outlets according to the 9 steps of a distribution call to ensure that agreed objectives are met and that the Company is projected as a professional/best practice company.
- Full responsibility for the Customer Order Management process at all outlets in Territory (including Order Taking; managing Customer Credit Limit & Stock quantity limitations, Double Orders, Future Dated Orders & Special Orders)
- Full responsibility of the Customer Delivery Management process at all outlets in Territory (including Managing Customer product returns; Managing issues with delivery process with courier)
- Full responsibility of the Customer Invoice, Payment & Debt Management where applicable during Prompt/Top Up sales scenario with cash sales
- Full responsibility for the following aspects within the Customer Business Development process, i.e. Customer Relationship management, New Brand introductions, Model Stock management and Brand Story Communication Activities.
- Achievements: Sales increase in my area of operation
- No Stock loss and money shortage thus far
- Led initiatives in brand story communication, successfully increasing customer engagement and loyalty within the territory.
- Proactively identified stock management inefficiencies and implemented solutions that prevented stock loss across all sales outlets.
- Collaborated with retail outlets to optimize product placement and promotional activities, enhancing brand visibility and customer engagement.
- Coordinated with outlet managers to customize product offerings, resulting in enhanced customer satisfaction and repeat business.
Senior Sales Consultant
Discovery (Short term Insurance)
11.2011 - 05.2012
- Selling short term insurance: Inbound calls, Outbound calls, Telemarketing, Customer care & General administration, Retentions, Generating referrals, Underwritings
Sales Agent
Absa Idirect (Short term Insurance)
04.2009 - 11.2011
- Selling short term insurance: Inbound calls, Outbound calls, Telemarketing, Customer care & General administration, Retentions, Generating lead (referrals)
Call Center agent / Supervisor
Avantcall (Pty) Ltd.
07.2006 - 10.2006
- Conducting surveys and selling products to UK Market and companies, Transcriptions, Data capturing, Adhering to the UK’s Data protection Act, Handling all enquires and resolving them, Handling difficult clients
- Promoted to Supervisor: Ensuring agents adhere to quality standards, Team performance, Planning and Organizing, Coaching and developing agents, Monitoring performance, QA & QC reports, Driving performance, Feedback on stats, KPI’s, metrics and SLA’s, Ensuring required hours delivered, Conducting briefings and appraisals, Monitoring work standards, Understanding call center technical language, Attending meetings, Discussing agents’ stats, QA/QC, Evaluating call quality, Compiling coaching notes, Improving customer experience, Handling complaints, Reporting, Personal management, Maintaining disciplinary standards, Identifying training needs, Product knowledge, Compliance with SLA’s, Keeping up to date with products and processes
Call Center consultant
Equitec Commodity Brokers
01.2006 - 06.2006
- Inbound calls, Outbound calls, Office Filing, Telemarketing, Customer care & General administration
Education
Grade 12 -
Phafogang Secondary School
01.2008
Skills
Experienced in Microsoft Word
Advanced Excel skills
Visual communication skills
Skilled in Microsoft Outlook communication tools
Proficient in handling customer inquiries
Skilled in handling phone inquiries
Fundamentals of computing
Data recording
Quality management
Driven and independent
Team morale booster
Positive self-regard
Social adaptability
Demonstrated professional conduct
Trustworthy execution
Balanced perspective
Balanced treatment of individuals
Ethical conduct
Adaptability to new ideas
Group productivity
Project planning
Strategic workload organization
Prioritization and scheduling
Mentoring junior staff
Clear verbal communication
Consistent punctuality
Adherence to disciplinary standards
Certification
Call Center Administration Certificate 2005
Interests
Soccer, Cricket
Timeline
Sales/Trade Marketing Representative
British American Tobacco South Africa
06.2012 - 12.2025
Senior Sales Consultant
Discovery (Short term Insurance)
11.2011 - 05.2012
Sales Agent
Absa Idirect (Short term Insurance)
04.2009 - 11.2011
Call Center agent / Supervisor
Avantcall (Pty) Ltd.
07.2006 - 10.2006
Call Center consultant
Equitec Commodity Brokers
01.2006 - 06.2006
Call Center consultant
Compu-Genesys
- Current
Grade 12 -
Phafogang Secondary School
References
- Thato Chele, Team Leader (BAT), 083 474 1586
- Marriet Booysen,Discovery Insurance (Manager), 081 502 6240
- Brian, Malebo, Training Manager (Avantcall), 082 455 9730
- Bonginkosi Dlamini, Absa idirect (Team Leader), 072 623 3965