Engela Delport

· Aftersales Support management

· Deadline management

· Invoicing and customer statements

· sales co-ordination

· Meeting sales targets

· Marketing

· Managing customer relations and complaints

· Reception duties

· Measuring of openings for customer call outs

· Staff Management

· Arranging and managing product launch functions

· Product sales

· Managing and creating store marketing and displays

· Managing and solving customer complaints an queries

· Managing sales staff

· Meeting sales targets

· Daily and weekly reports

· Liaising with local media/press for exposure/publicity

· Meeting with Business owners and conducting sales pitches.

· Managed customer relations on ongoing basis to maximize customer retention.

· Created activities and engagements to enhance customer experience, knowledge, and patronage.

· Assisted customers with product selection based on their unique requirements while also upselling additional features or services when appropriate.

· Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.

· Developed customized reports for improved sales forecasting and accurate performance tracking.

· Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.

· Made customers aware of current and new programs and services.

· Created customer support strategies to increase customer retention.

· Conducted training and mentored team members to promote productivity and commitment to friendly service.

· Created activities and engagements to enhance customer experience, knowledge, and patronage.

· Delivered superior customer service to strengthen relationships and drive future business revenue.

· Assisted with conflict resolution

· Managed customer relations on ongoing basis to maximize customer retention.

· Completed opening and closing functions to meet operational needs.

· Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.

· Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Managed workflow between staff, coordinating documents, and creative material distribution.
• Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
• Used online and offline marketing to generate leads, increase visibility and drive sales growth.
• Planned and executed internal and external marketing events.
• Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
• Developed and executed marketing plans for trade shows and other events to increase brand awareness.
• Boosted brand awareness with target customer demographics with social, print, and email campaigns.
• Boosted sales by designing and executing creative email marketing campaigns.
• Developed visually engaging marketing materials to support product launches and promotions.
• Coordinated public relations activities, securing positive press coverage for company initiatives.
• Answered general marketing department inquiries by email, phone, and mail.
• Enhanced brand visibility by developing and implementing targeted marketing campaigns.
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
• Tracked and reported on marketing campaign responses.
• Created engaging brochures and flyers to use for promotional materials and distribution.
• Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
• Led team meetings to discuss progress, challenges, and brainstorm innovative marketing solutions.
• Negotiated with vendors and service providers, securing cost-effective solutions for marketing materials and services.
• Orchestrated trade show appearances and presentations, showcasing company products to potential clients and partners.
• Coordinated with sales teams to align marketing strategies, leading to increased lead generation.

· Developed customized reports for improved sales forecasting and accurate performance tracking.

· Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.

· Made customers aware of current and new programs and services.

· Created customer support strategies to increase customer retention.

· Conducted training and mentored team members to promote productivity and commitment to friendly service.

· Created activities and engagements to enhance customer experience, knowledge, and patronage.

· Delivered superior customer service to strengthen relationships and drive future business revenue.

· Assisted with conflict resolution

· Managed customer relations on ongoing basis to maximize customer retention.

· Completed opening and closing functions to meet operational needs.

· Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.

· Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

· Conduct and perform live stage competition draws

· Master of ceremonies on a daily basis

· Manage email marketing to generate casino patrons

· Promote slot machines and tables through microphone announcements

· Customer satisfaction and complaint management

· Daily and weekly reports.