Emmy Matjokana
Sales Represantative
Johannesburg,GP
Summary
Proven sales professional with a track record of expanding customer bases and significantly enhancing client satisfaction at Nissan South Africa. Expert in customer service and sales development, leveraging interpersonal communication skills to foster strong relationships and secure repeat business. Achieved top performer status through innovative sales strategies, contributing to substantial revenue growth.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Sales Representative
Nissan South Africa
10.2023 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
Sales Representative
Hyundai South Africa
04.2021 - 09.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated new leads through networking and attending industry events.
Sales Administrator
Shoprite Checkers
01.2016 - 03.2021
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Coordinated successful trade shows and events for increased brand visibility, managing logistics and promotional materials.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Improved lead generation by researching potential clients and market trends for targeted prospecting efforts.
Retention Representative
Avbob Assurance
04.2011 - 12.2014
- Increased customer retention by addressing concerns and offering tailored solutions to retain business.
- Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.
- Monitored performance metrics to ensure alignment with company goals related to retention and customer satisfaction.
- Enhanced service quality by providing constructive feedback on existing processes during team meetings.
- Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
- Built rapport with customers through active listening and empathetic understanding of their needs.
- Managed high call volume, maintaining professionalism and efficiency in all interactions.
- Handled customer escalations effectively, resolving concerns promptly and professionally.
- Provided exceptional customer service, leading to increased positive feedback from clients.
- Developed new strategies for customer retention activities.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - 120 Fais Credit
Insurance Sector Education And Training Authority
Centurion, South Africa 04.2001 -
No Degree - Matric(grade 12)
Vuwani Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Customer Service
Sales Development
Client Service
Customer Needs Assessment
Customer Retention
Sales closing
Customer Relationship Building
Business Development
Relationship Building
Product and service knowledge
Network development
Interpersonal communication skills
Languages
English
Advanced (C1)
xitsonga
Advanced (C1)
zulu
Advanced (C1)
venda
Intermediate (B1)
afrikaans
Intermediate (B1)
tswana
Beginner (A1)
Certification
Matric certificate
Interests
Networking
Timeline
Sales Representative
Nissan South Africa
10.2023 - Current
Sales Representative
Hyundai South Africa
04.2021 - 09.2023
Sales Administrator
Shoprite Checkers
01.2016 - 03.2021
120 Fais credit
12-2014
Retention Representative
Avbob Assurance
04.2011 - 12.2014
Matric certificate
12-2001
No Degree - 120 Fais Credit
Insurance Sector Education And Training Authority
04.2001 -
No Degree - Matric(grade 12)
Vuwani Secondary School
04.2001 -
Similar Profiles
Koketso Hemilton MalunganaKoketso Hemilton Malungana
Store Man at Nissan South Africa (Pty) LtdStore Man at Nissan South Africa (Pty) Ltd
Maria MagagulaMaria Magagula
Leads Customer Quality Supervisor at Nissan South Africa (Pty) LtdLeads Customer Quality Supervisor at Nissan South Africa (Pty) Ltd
Ennie ChisangoEnnie Chisango
Acting Vehicle Costing & Foreign Payables Manager at Nissan South AfricaActing Vehicle Costing & Foreign Payables Manager at Nissan South Africa