EMMA TUMUSIIME MUGABI BYAKABASA
KAMPALA,KAMPALA
Summary
Focused,self-motivated ,hardworking team player who views challenges as an opportunity to learn and seeks to exceed previous achievements.
Driven individual that seeks to reinvent oneself as well as seek better ways of doing things to improve processes with aquired knowledge.
Dedicated banking professional of 14 years working in an international financial institution with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
Work History
CITIZENSHIP OFFICER
ABSA BANK UGANDA LTD
KAMPALA
04.2017 - Current
- Part of the team that implemented the shared value strategy of three pillars under the three pillars of education and skills,enterprise development and financial inclusion and mapping out roadmap of implementation into sustainability.
- Business support; support business units' alignment to Citizenship strategy particularly when seeking new partnerships.
- Employee engagement; increased colleague participation in Citizenship activities to 80% from 65% through increased engagements and contributed to the improved relationship between the Citizenship unit and staff members. Managed and coordinated end to end Employee volunteering engagements for total bank to drive bank Citizenship agenda.
- Record keeping;maintained an inventory of Citizenship documentation and ensured a proper filing system for the overall MCR team as a whole.
- Content creation; created content for communications for internal and external use around Citizenship programmes including the Scholarship Programme and colleague engagement activities.
- Reporting;collection and compilation of content for reports to both internal as well as external stakeholders.
- Reconciliation; monitoring and ensuring proper appropriation of programme funds worth over gx 1Bn with no incidences as evidenced by both country and regional finance teams.
- Adherence to governance processes;maintained a green audit trail of reconciliations and ABC compliance in the MCR team since my joining.
- Supplier management; managed relationships with vendors regarding Citizenship requests including vendor onboard, negotiations to ensure the best service for value.
- Payments management; monitoring and tracking of payments and liason with finance department to ensure proper entries are passed to reflect proper balances and that all stakeholders who provided services were remunerated in a timely manner.
- Crisis intervention initiatives' planning; researched,coordinated and implemented Bank initiatives for Kilembe mines hospital(2020) and the oxygen cylinder donation to four regional referral hospitals(2021).
- Stakeholder engagement within and outside the company resulting in attainment of good interpersonal,written and verbal skills
- Project management skills; was part of team that implemented the ReadytoWork project phase I including selecting 10 partner institutions to partner with,localising the ReadytoWork content and selecting and training facilitators.
- Youth skilling experience; part of the team that made 2,423 youth equipped with soft skills training in 10 vocational institutions onboarded on the ReadytoWork project. 439 of whom were placed in 77 companies and 96 obtained gainful employment.
- Provision of training material; Furnish trainers, facilitators at 10 partner institutions with training and reporting material to aid implementation of the programme and meet target goals.
- Event planning skills; coordinated events in the marketing and Citizenship teams including the Scholarship award ceremonies among many events.
- Within three months of my role, I singlehandedly organised for the inaugural job exposure opportunity for university students with various business units in the absence of any supervision.
- I engaged our country management committee members to mentor students and received overwhelming positive feedback from colleagues who were able to take on mentees as a result of the one-day engagement.
- Coordination and implementation of the PSP water point project in partnership with the National Water and Sewerage Corporation in commemoration of Barclays bank in Uganda.
- Campaign implementation;successfully implemented a successful ReadytoWork staff campaign that saw over 200 students enrolled as a result of staff outreach campaign.
- Programme implementation; Support to the inaugural rollout of the scholarship programme by engaging universities, coordinating student interviews, and guiding interviewers and routinely making scholarship payments and allowances for students.
- Administrative support to the MCR team and the heads enabling me acquire collaboration skills as well as broaden my unsderating of marketing skillset.
RECONCILIATIONS OFFICER
BARCLAYS BANK UGANDA LTD
KAMPALA
04.2012 - 03.2017
- Improved efficiency in the reconciliations team by utilizing my excel skills to develop smarter ways of reconciliations resulting in improved turn around time from 2hrs to 40minutes.
- Reviewed total bank monthly reconciliations from the branch network to ensure a strong control environment.
- Efficiently managed suspense accounts worth over billions of Uganda shillings(including foreign currency) and dormant funds single handedly without any arising issue amidst a period of high fraud in the bank.
- Organized and coordinated trainings within the reconciliations team to peers by sharing best practice emanating from set delivery at high accuracy levels that conform to business policy and controls framework.
- Ensured governance processes were adhered to by flagging items to the payments and compliance team to ensure they are actioned within appropriate timelines.
- Acting team leader overseeing 5 colleagues, ensuring business continuity and providing support in ensuring control environment on a monthly basis.
- Through regular monitoring of outstanding items on suspense accounts,risk to the bank was reduced as well as potential loss to the company.
- Improved record keeping in the reconciliations team as a records champion ensuring creation of proper filing system.
- Attend to all customer complaints and queries within 24 hours of receipt of complaint and log all complaints for tracking to resolution.
- Worked closely with management to maintain optimum levels of communication to effectively and efficiently ensure a clean environment.
- Conducted research, gathered information from multiple sources on how to improve reconciliation time lags to save costs for the business and create better efficiency within the team.
- Business Continuity champion for reconciliations department.
OPERATIONS ASSISTANT
BARCLAYS BANK UGANDA LTD
09.2007 - 03.2012
- Quickly learnt the bank systems enabling me progress trough the various process units and enabling the overall backoffice team clear workload especially during month-end developing advanced proficiency.
- Singled out to support the team manager on reconciliations of suspense accounts on top of day to day processing of salaries,RTGS' and EFTs, verification and processing of cheques, opening and verification of accounts.
- Selected to form part of a historical reconciliations team for total bank to reduce the bank's liabilities following merger of Nile and Barclays Bank. Team was recognised for it's outstanding performance for saving the bank from huge financial losses.
- Trained colleagues in other payment teams with reconciliation skills to enable faster resolution of complaints around payments processes.
TICKETING SALES AGENT/ACCCOUNTS ASSISTANT
UNIGLOBE INTEK TRAVEL BUREAU
KAMPALA
01.2006 - 08.2007
- Quickly learned ticketing sales skills among other skills quickly growing from an intern to getting confirmed as a ticketing sales agent.
- Efficiently managed travel plans including ticket issuance for corporate clients;leading to assignment of high profile clients to my portfolio.
- Managed the company's billing settlement reconciliation payment process, client invoicing alongside the accountant on top of ticketing role.
- Oversaw administrative tasks of the company manager including resourcing for day to day materials to enable me
- Actively listened to customers' queries and inquiries supporting with complaint resolution ensuring customer satisfaction.
EXAM PROOF READER
UGANDA NATIONAL EXAMINATIONS BOARD
KAMPALA
12.2002 - 01.2003
- Reviewed paperwork, recognizing discrepancies and promptly addressing for resolution with examiners.
- Gained reputation as the most efficient and fastest exam proof reader at the UNEB centre.
Education
On-job trainings at Barclays bank Uganda Limited Financial Crime Training-AML -
Fraud awareness training;2018-2019 Barclays Operational Risk Management training - undefined
Global Information Risk Management BAGL – Conduct Risk Awareness - undefined
Uganda Information Risk And Record Management Attestation -
Barclays Bank And Absa Bank
06.2018 - 06.2021
Treating Customers Fairly Curriculum Training -
Barclays Bank
01.2018 - 02.2019
Barclays Africa Anti Bribery and corruption training - undefined
Africa Sanctions And Anti Money Laundering Training -
Barclays Bank And Absa Bank
01.2017 - 06.2018
Compliance excellence performance - undefined
Business Continuity Manageent Awareness Course -
Barclays Bank
01.2016 - 03.2016
BAGL - Data Quality Management Curriculum (DQMACUR) -
Barclays Bank
01.2014 - 02.2014
BTM(Hons) - Tourism
Makerere College School
01.2001 - 01.2002
Certificate - Customer Service Excellence
Barclays Bank And Absa Bank
01.2017 - 10.2021
Customer Service Management
Barclays Bank And Absa Bank
02.2018 - 10.2021
Skills
Attention to Detail
Multitasking Abilities
Active Listening
Interpersonal Communication
Written Communication
Planning and Coordination
Teamwork and Collaboration
Flexible and Adaptable
Reporting
Analytical
Affiliations
I am a focused, self-motivated, hardworking team player who views challenges as an opportunity to learn and exceed my previous achievements. I aspire to put to use my vast knowledge and experience in banking.
My strengths include my high level of intergriy, accuracy of outputs, my dedication to any job that I am given; as well as my ability to learn quickly. My experience covers years of budget tracking, reconciliation as well as project planning, and execution. I have experience in report preparation for senior management using ms office tools. I always seek to find new and efficient ways of doing things in any role I am assigned.
Timeline
Uganda Information Risk And Record Management Attestation -
Barclays Bank And Absa Bank
06.2018 - 06.2021
Customer Service Management
Barclays Bank And Absa Bank
02.2018 - 10.2021
Treating Customers Fairly Curriculum Training -
Barclays Bank
01.2018 - 02.2019
CITIZENSHIP OFFICER
ABSA BANK UGANDA LTD
04.2017 - Current
Africa Sanctions And Anti Money Laundering Training -
Barclays Bank And Absa Bank
01.2017 - 06.2018
Certificate - Customer Service Excellence
Barclays Bank And Absa Bank
01.2017 - 10.2021
Business Continuity Manageent Awareness Course -
Barclays Bank
01.2016 - 03.2016
BAGL - Data Quality Management Curriculum (DQMACUR) -
Barclays Bank
01.2014 - 02.2014
RECONCILIATIONS OFFICER
BARCLAYS BANK UGANDA LTD
04.2012 - 03.2017
OPERATIONS ASSISTANT
BARCLAYS BANK UGANDA LTD
09.2007 - 03.2012
TICKETING SALES AGENT/ACCCOUNTS ASSISTANT
UNIGLOBE INTEK TRAVEL BUREAU
01.2006 - 08.2007
EXAM PROOF READER
UGANDA NATIONAL EXAMINATIONS BOARD
12.2002 - 01.2003
BTM(Hons) - Tourism
Makerere College School
01.2001 - 01.2002