EMMAREECE ROGERS
Branch Supply Administrator
Germiston,GP
Summary
Adept at managing sensitive information and enhancing customer relationships, I excelled at Kargo National by streamlining office operations and boosting sales through strategic client engagement. With expertise in IT & Business Communication and a knack for empathetic service, I significantly contributed to operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Branch Supply Administrator
Kargo National (Head Office)
02.2014 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Customer Service Consultant
Kargo National
03.2012 - 02.2014
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
Sales Representative
Kargo National
03.2006 - 02.2011
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Arts - Supply Chain Management
Regents Business School
Johannesburg, South Africa 04.2001 -
Skills
Certificates:
IT & Business Communication
Travel & Tourism N1-N5
Galileo
DTS Fares & Ticketing
International Freight Management & Administration for Importers and Exporters (In Progress)
Timeline
Branch Supply Administrator
Kargo National (Head Office)
02.2014 - Current
Customer Service Consultant
Kargo National
03.2012 - 02.2014
Sales Representative
Kargo National
03.2006 - 02.2011
Bachelor of Arts - Supply Chain Management
Regents Business School
04.2001 -