Emmanuel Zulu
Organisational Learning and Development Manager
Pretoria
Summary
With over 11 years as a clinical psychologist, you have gained deep expertise in understanding human behavior, mental health, and emotional well-being, applying these insights to improve individual and team functioning. Transitioning into Human Resources, you spent 5 years focusing on Special Projects, where you applied your psychological expertise to develop programs and strategies to enhance employee performance, engagement, and organizational culture. Most recently, for the past 2 years, you have served as an Organizational Learning and Development Manager, driving initiatives that foster a culture of continuous learning and development, equipping teams with the skills needed for organizational growth and success.
Overview
16
16
years of professional experience
Work History
Organisational Learning and Development Manager
Legal Aid South Africa
05.2022 - Current
- Develop and execute a comprehensive L&D strategy aligned with Legal Aid South Africa's organizational goals
- Identify learning needs through collaboration with department heads and leadership to align development programs with organizational objectives
- Foster a culture of continuous improvement and knowledge sharing across the organization
- Design, deliver, and manage learning programs, including in-house workshops, e-learning modules, and external training courses
- Coordinate and facilitate leadership development, soft skills, and technical skills training to enhance performance and career progression
- Oversee the development of specialized training for legal practitioners to improve client service delivery and legal outcomes
- Establish mentorship and coaching programs to support career development and succession planning
- Create personalized development plans for staff, ensuring alignment with career aspirations and organizational needs
- Drive the implementation of talent development initiatives to support high-potential employees and future leaders
- Collaborate with HR on performance management systems to ensure training and development are linked to individual performance goals
- Provide recommendations for learning interventions based on performance appraisals and competency assessments
- Design and implement leadership development programs to build management capacity and align leaders with Legal Aid's values, mission, and goals
- Organize workshops and programs that improve leadership capabilities and decision-making skills
- Monitor and assess the impact of L&D programs on organizational performance and employee development
- Use key performance indicators (KPIs) to measure the effectiveness of learning initiatives and make data-driven improvements
- Prepare regular reports for senior management on learning outcomes and recommendations for continuous improvement
- Manage the L&D budget, ensuring cost-effective allocation of resources to training and development initiatives
- Collaborate with external training providers and consultants to deliver specialized training programs where needed
- Support change management initiatives by providing training and tools to employees to adapt to new processes and technologies
- Act as a change agent to instill new behaviors, skills, and mindsets in employees during organizational transitions
- Ensure training programs comply with national and organizational policies related to labor laws, ethical standards, and regulatory requirements
- Organize legal education and continuing professional development (CPD) programs for legal staff, ensuring their knowledge remains current and compliant with professional standards
Human Resources Manager: Special Projects
Legal Aid South Africa
10.2017 - 04.2022
- Lead and manage HR special projects, including the design, development, and implementation of key initiatives in areas such as organizational development, talent acquisition, performance management, and employee engagement
- Collaborate with leadership and various departments to identify critical HR issues and develop solutions that align with Legal Aid's mission and goals
- Ensure timely delivery of projects within scope, budget, and deadlines
- Develop and execute organizational development strategies that support the growth and continuous improvement of Legal Aid South Africa
- Lead change management initiatives and create frameworks to facilitate smooth transitions during organizational restructuring or strategic changes
- Partner with leadership to design competency frameworks and career development paths that align with organizational objectives
- Design and implement employee engagement programs, including surveys, focus groups, and feedback mechanisms, to monitor and improve organizational culture
- Develop initiatives to enhance employee retention, satisfaction, and workplace morale
- Create recognition and reward programs to support employee motivation and achievement
- Lead strategic workforce planning efforts, ensuring the organization has the talent required to meet its current and future needs
- Develop talent acquisition and onboarding strategies for key roles within the organization, particularly in legal and operational functions
- Support the implementation of innovative recruitment methods, focusing on diversity and inclusion to ensure a fair and balanced workforce
- Design and oversee the implementation of performance management systems that foster high performance and accountability
- Collaborate with HR leadership and department heads to evaluate the effectiveness of performance appraisals and recommend improvements
- Utilize performance data to develop learning and development plans that align with employees' career growth and organizational needs
- Lead the development and updating of HR policies, ensuring compliance with South African labor laws and Legal Aid's operational guidelines
- Ensure that all HR policies related to special projects are communicated effectively across the organization and implemented with consistency
- Develop frameworks for monitoring and ensuring adherence to regulatory and compliance requirements within HR practices
- Drive the implementation of DEI initiatives within Legal Aid, ensuring that the organization promotes equal opportunities and a diverse, inclusive workplace
- Lead special projects aimed at addressing disparities and improving DEI outcomes across departments
- Manage the budget for special HR projects, ensuring cost-effectiveness and resource optimization
- Collaborate with external vendors and consultants as needed to deliver high-quality HR services related to special projects
- Develop KPIs and success metrics for HR projects to track progress and impact on organizational performance
- Provide regular reports and updates to the executive team on the status and outcomes of special HR initiatives
Psychologist
Legal Aid South Africa
07.2016 - 09.2017
- Conduct psychological evaluations and assessments for clients referred by Legal Aid's legal teams
- Provide diagnoses of mental health conditions where necessary and offer professional insights relevant to legal cases
- Prepare psychological reports to be submitted as part of legal cases, including expert testimony when needed
- Provide therapeutic counseling to clients dealing with trauma, stress, and emotional distress stemming from their legal circumstances
- Develop and implement therapeutic plans to support the mental well-being of clients, including individual and group therapy sessions
- Collaborate with external healthcare providers to ensure comprehensive care when required
- Act as a psychological consultant to legal practitioners, offering insights into how mental health issues may impact legal outcomes, defense strategies, or client capacity
- Provide expert testimony in court when required, offering clear and comprehensive explanations of psychological findings
- Work closely with attorneys on cases involving vulnerable populations, including children, victims of abuse, and individuals with mental health issues
- Respond to urgent psychological needs of clients, offering crisis counseling and immediate psychological care
- Train legal staff in identifying signs of mental distress and guide them in providing basic psychological first aid in legal environments
- Advocate for the mental health needs of clients within the legal system, ensuring that psychological factors are appropriately considered in case management
- Engage in interdisciplinary collaboration with social workers, healthcare professionals, and legal staff to address the holistic needs of clients
- Provide training sessions for legal practitioners on topics such as trauma-informed legal practice, the psychological impact of legal proceedings on clients, and mental health advocacy
- Participate in or lead research initiatives aimed at understanding the intersection of mental health and the law, particularly within the South African context
- Contribute to case studies and reports that can inform future practice, both within Legal Aid South Africa and more broadly in the legal and psychological communities
- Adhere to the ethical guidelines of the Health Professions Council of South Africa (HPCSA) and maintain strict confidentiality in all client interactions
- Ensure compliance with all legal and professional standards related to psychological practice within a legal setting
Clinical Psychologist
Murchison District Hospital
01.2013 - 06.2016
- Conduct psychological assessments and diagnostic evaluations for inpatients and outpatients referred by medical practitioners
- Utilize standardized psychological tests and clinical interviews to evaluate patients' cognitive, emotional, and behavioral functioning
- Provide diagnostic insights for patients with psychiatric and psychological conditions, ensuring clear communication with the referring medical teams
- Develop and implement individualized therapeutic treatment plans for patients, utilizing evidence-based psychological therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and other relevant modalities
- Provide psychotherapy for patients dealing with mental health issues such as depression, anxiety, PTSD, and substance abuse disorders
- Offer counseling and support to families of patients, assisting them in understanding and managing the psychological challenges faced by their loved ones
- Provide crisis intervention services to patients in acute distress, including those at risk of suicide or exhibiting severe psychiatric symptoms
- Collaborate with medical teams in the emergency department and psychiatric units to stabilize patients and provide urgent psychological care
- Work closely with doctors, nurses, psychiatrists, social workers, and other healthcare professionals to ensure a comprehensive, team-based approach to patient care
- Participate in case discussions and ward rounds, contributing psychological insights to patient management plans
- Support the hospital's psychiatric unit by offering expertise in psychological treatment approaches and patient care strategies
- Provide psychoeducation to patients and their families, equipping them with knowledge about mental health conditions, treatment options, and coping strategies
- Organize workshops and group therapy sessions aimed at educating hospital staff and the local community on mental health awareness, stress management, and the importance of mental well-being
- Offer supervision and guidance to psychology interns or junior psychologists, contributing to their professional development and ensuring adherence to best practices
- Assist in the training of hospital staff in basic mental health interventions and how to recognize signs of psychological distress in patients
- Maintain accurate and detailed records of patient assessments, treatment plans, and progress notes, ensuring compliance with hospital policies and legal standards
- Prepare psychological reports for inclusion in patient medical records and provide feedback to referring doctors on patients' psychological status
- Participate in clinical research initiatives related to mental health care, contributing to the improvement of treatment protocols and the understanding of psychological disorders
- Stay updated with the latest advancements in clinical psychology and mental health by attending relevant workshops, seminars, and professional development courses
Clinical Psychologist
Tshwane District Hospital
01.2012 - 12.2012
- Conduct psychological assessments and diagnostic evaluations for inpatients and outpatients referred by medical practitioners
- Utilize standardized psychological tests and clinical interviews to evaluate patients' cognitive, emotional, and behavioral functioning
- Provide diagnostic insights for patients with psychiatric and psychological conditions, ensuring clear communication with the referring medical teams
- Develop and implement individualized therapeutic treatment plans for patients, utilizing evidence-based psychological therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and other relevant modalities
- Provide psychotherapy for patients dealing with mental health issues such as depression, anxiety, PTSD, and substance abuse disorders
- Offer counseling and support to families of patients, assisting them in understanding and managing the psychological challenges faced by their loved ones
- Provide crisis intervention services to patients in acute distress, including those at risk of suicide or exhibiting severe psychiatric symptoms
- Collaborate with medical teams in the emergency department and psychiatric units to stabilize patients and provide urgent psychological care
- Work closely with doctors, nurses, psychiatrists, social workers, and other healthcare professionals to ensure a comprehensive, team-based approach to patient care
- Participate in case discussions and ward rounds, contributing psychological insights to patient management plans
- Support the hospital's psychiatric unit by offering expertise in psychological treatment approaches and patient care strategies
- Provide psychoeducation to patients and their families, equipping them with knowledge about mental health conditions, treatment options, and coping strategies
- Organize workshops and group therapy sessions aimed at educating hospital staff and the local community on mental health awareness, stress management, and the importance of mental well-being
- Offer supervision and guidance to psychology interns or junior psychologists, contributing to their professional development and ensuring adherence to best practices
- Assist in the training of hospital staff in basic mental health interventions and how to recognize signs of psychological distress in patients
- Maintain accurate and detailed records of patient assessments, treatment plans, and progress notes, ensuring compliance with hospital policies and legal standards
- Prepare psychological reports for inclusion in patient medical records and provide feedback to referring doctors on patients' psychological status
- Participate in clinical research initiatives related to mental health care, contributing to the improvement of treatment protocols and the understanding of psychological disorders
- Stay updated with the latest advancements in clinical psychology and mental health by attending relevant workshops, seminars, and professional development courses
Intern Clinical Psychologist
Weskoppies Psychiatric Hospital
01.2011 - 12.2011
- Assist in conducting psychological assessments and diagnostic evaluations for patients with psychiatric and psychological disorders
- Administer standardized psychological tests and clinical interviews, under supervision, to assess cognitive, emotional, and behavioral functioning
- Collaborate with supervising psychologists to interpret assessment results and contribute to diagnostic formulations
- Provide individual and group psychotherapy to patients, utilizing evidence-based therapeutic techniques such as Cognitive Behavioral Therapy (CBT), psychodynamic therapy, and others, under supervision
- Develop and implement treatment plans for patients, guided by the supervising psychologist, to address mental health conditions such as depression, schizophrenia, bipolar disorder, and personality disorders
- Offer supportive counseling to patients and their families, helping them understand and manage the impact of mental health conditions
- Work as part of a multidisciplinary team including psychiatrists, nurses, social workers, and occupational therapists to ensure holistic patient care
- Participate in ward rounds and case discussions, contributing psychological insights under the guidance of the supervising psychologist
- Assist in the coordination of care for patients with complex needs, ensuring smooth communication between medical and mental health professionals
- Support the clinical team in managing psychiatric emergencies and providing crisis intervention services for patients experiencing acute mental health crises
- Learn and apply crisis management techniques, including de-escalation strategies and immediate psychological support, under the supervision of senior staff
- Assist in the preparation of psychological reports, including patient histories, assessment results, diagnoses, and treatment recommendations
- Present findings to the supervising psychologist for feedback and finalization, ensuring that all documentation adheres to ethical and legal standards
- Participate in clinical research projects under supervision, contributing to the hospital's efforts to improve patient care and advance knowledge in psychiatry and psychology
- Stay up to date with the latest research and clinical practices in mental health and psychology by attending workshops, seminars, and training sessions as part of professional development
- Participate in regular supervision meetings to review clinical cases, discuss ethical issues, and enhance personal and professional growth
- Adhere to the ethical guidelines set by the Health Professions Council of South Africa (HPCSA) and the hospital's code of conduct
- Maintain confidentiality in all patient interactions and ensure ethical decision-making in clinical practice under supervision
- Reflect on personal performance and actively seek feedback from supervisors to improve clinical skills and competencies
Administrative Assistant
Jopie van Rooyen
07.2008 - 12.2009
- Serve as the primary point of contact for clients, answering phone calls, emails, and handling walk-ins with professionalism and empathy
- Manage the scheduling of appointments for psychologists and other professionals, ensuring an organized and efficient appointment calendar
- Greet and assist clients upon arrival, helping them complete any necessary paperwork and ensuring they are comfortable while waiting for their appointments
- Perform general clerical duties, including filing, photocopying, scanning, and data entry, to ensure that records are up to date and accessible
- Assist psychologists with administrative tasks such as preparing documents, reports, and presentations as needed
- Maintain the confidentiality of client information and ensure compliance with data protection regulations when handling sensitive psychological files and client data
- Order and maintain office supplies, ensuring that the practice has the necessary materials for day-to-day operations
- Handle incoming and outgoing mail, packages, and deliveries, and ensure that important correspondence is appropriately directed
- Coordinate office maintenance and repairs, liaising with external service providers to ensure a well-functioning office environment
- Assist with the preparation and processing of invoices, ensuring accurate and timely billing for client services
- Track and record payments, manage outstanding balances, and follow up with clients on overdue accounts where necessary
- Liaise with the finance department to ensure that financial records are up to date and accurately reflect the office's financial transactions
- Maintain and update the client database, ensuring that all client information, contact details, and appointment records are accurately entered and securely stored
- Generate reports from the database to support office operations, including appointment trends, client demographics, and billing data
- Communicate appointment details, cancellations, or changes to both clients and the psychological team in a timely manner
- Coordinate meetings, team events, and other activities within the office, ensuring that all necessary logistics are in place
- Assist with internal and external communication, including drafting emails, memos, and letters as required
- Handle client inquiries and complaints with care, ensuring that all concerns are addressed promptly and efficiently
- Provide clients with information about the services offered by Jopie van Rooyen Psychological Company, including guidance on payment options and available psychological assessments
- Assist with the operation and troubleshooting of office equipment, such as computers, printers, and telephones
- Use practice management software to schedule appointments, manage client records, and process billing, ensuring data accuracy and system efficiency
- Ensure that all client information is handled with the highest level of confidentiality, in line with ethical standards and company policies
- Support the team in complying with professional and legal standards related to the practice of psychology, including data protection and client privacy laws
Education
Masters of Business Administration -
Regent Business School
Durban10.2024
Masters in Clinical Psychology - Clinical Psychology
University of The Free State
Bloemfontein, South Africa12.2012
BA (Honours) - Psychology
University of South Africa
Pretoria05.2010
Bachelor Soc Sci - Psychology
University of Pretoria
12.2008
Skills
- Leadership and Management
- Strategic Thinking
- Coaching and Mentoring
- Interpersonal skills
- Work ethic
- Leadership
- Creativity
- Teamwork
- Attention to detail
- Adaptability
- Time management
- Communication
- Problem-solving
- Adaptive Learning
- E-learning development
- Instructional Strategies
- Organizational Development
Personal Information
Date of Birth: 12/23/76
ID: 7612235601080
References
- Tsholofelo Gabela, ABSA, 0810441910
- Sinako Mrwetjane, Legal Aid SA, SinakhoM@legal-aid.co.za, 0719923837
Timeline
Organisational Learning and Development Manager
Legal Aid South Africa
05.2022 - Current
Human Resources Manager: Special Projects
Legal Aid South Africa
10.2017 - 04.2022
Psychologist
Legal Aid South Africa
07.2016 - 09.2017
Clinical Psychologist
Murchison District Hospital
01.2013 - 06.2016
Clinical Psychologist
Tshwane District Hospital
01.2012 - 12.2012
Intern Clinical Psychologist
Weskoppies Psychiatric Hospital
01.2011 - 12.2011
Administrative Assistant
Jopie van Rooyen
07.2008 - 12.2009
Bachelor Soc Sci - Psychology
University of Pretoria
Masters of Business Administration -
Regent Business School
Masters in Clinical Psychology - Clinical Psychology
University of The Free State
BA (Honours) - Psychology
University of South Africa
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