EMMANUEL OKAFOR
Cape Town
Summary
I am an accomplished IT technologist with over 10 years of experience delivering innovative cloud and technical solutions across reputable local and international organizations. I have held diverse roles, including IT Support Technician, Network Security Engineer, Technical Solutions Engineer, Technical Support Engineer (Public Key Infrastructure and Certificate Lifecycle Management, and IT Operations and Technical Support Trainer.
I have track record of strong customer service orientation, I excel at collaborating with cross-functional teams, managing complex projects, problem-solving, effective communication, time management, active listening, and driving results through teamwork. I am dedicated to delivering excellence and fostering innovation in every professional endeavor.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations & Technical Support - Trainer
DigiCert
Cape Town
07.2024 - 10.2024
- Design and update training materials, manuals, and resources to ensure they remain relevant.
- Partner with team leaders, supervisors, and stakeholders to align training objectives with organizational goals.
- Develop and manage virtual labs for hands-on learning during new hire training and internal employees, and ensure they are always up to date.
- Continuously enhance training techniques and explore innovative tools to optimize the learning experience.
PKI & Tech Support Engineer
DigiCert
Cape Town
02.2022 - 06.2024
- Logging, prioritizing, and managing technical incidents while ensuring timely resolution according to service level agreements (SLAs).
- Cross-functional teams (e.g., IT security or development teams) to address and resolve technical issues efficiently.
- CLM Management and PKI System Administrations, including certificate issuance, renewal and revocation, also configuring, troubleshooting, managing PKI Certificate Authorities (CAs), Public and Private Keys, Policies, Registration Authorities (RAs), and OCSP responders.
IT Support Engineer
Sanlam (Group)
Cape Town
08.2020 - 01.2022
- Providing L2 troubleshooting and technical system support to users and external clients.
- Handling customer's technical support queries via phone calls and emails.
- Resolving network issues, installation, and configuration of software and hardware, network infrastructure, and account management.
Sr. Network Support Engineer
iWales Technologies
Johannesburg
06.2016 - 07.2020
- Testing, screening, and monitoring networks and systems for security intrusion.
- Implementing and managing network and security patches for internal and external users.
- Designing, installing, and maintaining digital communication networks.
- Administrating security policies to users and devices.
IT Support Technician
Cape Peninsula University of Technology
Cape Town
02.2015 - 04.2016
- Providing technical support to students and staff through email and phone calls.
- Troubleshooting and diagnosing software and hardware.
- Upgrading and updating systems and patch management.
- Training students and staff on new systems and software as required by the University.
Education
B.Tech - Communication Networks and Information Security
Cape Peninsula University Technology
Cape Town12.2018
National Diploma - Information Technology/Systems
Cape Peninsula University of Technology
Cape Town12.2017
Skills
- Linux
- Virtualization technologies
- Project management
- Customer support
- Load balancing
- Cloud infrastructure design
- Cloud architecture
- Hybrid cloud environments
- Cloud security management
- Cloud architecture design
- Encryption
- Container orchestration
- Disaster recovery
- Authentication
- Splunk Enterprise
- Salesforce
- Rest API
- PKI management
- Kubernetes
- Docker
- Identity and Access Management
- Application support
- Network configuration
References
- James Cooney, Director Tech Support, DigiCert, james.cooney@digicert.com, +1 541 971 1749
- Charles Cockrell, Technical Manager, Sanlam, Charles.Cockrell@sanlam.co.za, 0720567020
- Olawale Olubode, Tech Director, iWales Technologies, ola@iwalestech.com, 0110500368
- Isaac Paul, IT Faculty Officer, Cape Peninsula University of Technology, pauli@cput.ac.za, 0214603043
Certification
- AWS Cloud Solutions Architect (Professional Certification)
- Project Management
- AI for Cybersecurity
- IBM Cybersecurity Analyst
- DigiCert Trust Lifecycle Manager Technical Professional
- DigiCert CertCentral TLS Manager Technical Professional
- AWS Machine Learning
- Data Visualization
- Google Cloud Fundamentals for Professional
- Google System Administration & IT Infrastructure Services
- Aviatrix Certified Engineer (Multicloud Network Associate)
Languages
English
First Language
Timeline
Operations & Technical Support - Trainer
DigiCert
07.2024 - 10.2024
PKI & Tech Support Engineer
DigiCert
02.2022 - 06.2024
IT Support Engineer
Sanlam (Group)
08.2020 - 01.2022
Sr. Network Support Engineer
iWales Technologies
06.2016 - 07.2020
IT Support Technician
Cape Peninsula University of Technology
02.2015 - 04.2016
B.Tech - Communication Networks and Information Security
Cape Peninsula University Technology
National Diploma - Information Technology/Systems
Cape Peninsula University of Technology
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