Emmanuel Mushimbei
Norkem Park
Summary
Experienced with diagnosing and resolving hardware and software issues promptly and effectively. Utilizes advanced technical knowledge to ensure seamless operations and minimize downtime. Strong understanding of network configurations and cybersecurity protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Systems & IT Support Engineer
Alinatech Solutions
04.2020 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Specialist /Assistant General Manager
Emperor Foods
11.2017 - 05.2020
- Developed and maintained effective accounting policies and procedures.
- Proven ability to manage multiple projects in a timely manner.
- Developed a student-centered classroom management system.
- Provide advanced system administration support for on-premise and cloud-based systems. consistently
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor of Science - Computing
University of South Africa
Gauteng, Florida12.2025
Skills
- Python
- C
- Java (Maven and Gradle)
- Jenkins
- Github (version control)
- Grafana (Monitoring System, onsite and Remote)
- Developed a Time management System
- Help desk support
- Application support
- Network security
- System administration
- Server management
Websites
Certification
- AWS Certified Cloud Practitioner (Renew inpregresss)
- This credential helps organizations identify and develop talent with critical knowledge related to implementing cloud initiatives. Earning AWS Certified Cloud Practitioner validates cloud fluency and foundational AWS knowledge.
LANGUAGES
English Full Professional Proficiency
Zulu Professional Working Proficiency
Hobbies and Interests
Learning about new technologies, Watching football, Listening to music, Getting updates from Twitter
Timeline
Systems & IT Support Engineer
Alinatech Solutions
04.2020 - Current
IT Specialist /Assistant General Manager
Emperor Foods
11.2017 - 05.2020
Bachelor of Science - Computing
University of South Africa
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