Emmanuel Molepo
Junior Network Engineer
Midrand
Summary
A Self motivated and hardworking individual who is always eager to learn in that way acquiring additional skills and knowledge. I am passionate, dedicated and work well under pressure. I am resilient, flexible, tactful, a go getter and very well committed. I also have excellent organizational and technical skills and would be an asset to your company, and work hard to add to it in a productive manner.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Junior Network Engineer
African Bank
01.2024 - Current
- Participated in the planning and execution of network upgrades for scalability and security improvements.
- Enhanced network security with the implementation of firewalls, VPNs, and access control systems.
- Assisted in the design and deployment of a new company-wide network infrastructure, resulting in increased efficiency.
- Developed comprehensive documentation of network topology, device configurations, and standard operating procedures for reference purposes.
- Managed IP address allocation within the organization''s LAN/WAN environments using DHCP best practices efficiently.
- Improved network performance by troubleshooting and resolving technical issues promptly.
- Field work intervention when needed.
- Assisted with implementation and support of network monitoring tools.
IT Support Technician
African Bank
09.2022 - 02.2024
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Collaborated with cross-functional teams to develop and implement IT solutions.
IT Service Desk Analyst
African Bank
02.2019 - 08.2022
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users'' workflows.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Boosted first-call resolution rates by proactively researching common user issues and developing targeted solutions.
Education
Banking And Financial Support Services
Milpark Education
Johannesburg 01.2019 - 12.2024
Skills
Network Troubleshooting
IP Addressing
Wireless Networking
Network Access Control
Project management
Egile-Collaborative Development, Adaptability, Continues Improvement
Timeline
Junior Network Engineer
African Bank
01.2024 - Current
IT Support Technician
African Bank
09.2022 - 02.2024
IT Service Desk Analyst
African Bank
02.2019 - 08.2022
Banking And Financial Support Services
Milpark Education
01.2019 - 12.2024
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